HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

Ensure your HPE systems remain operational and efficient even after the manufacturer's warranty expires with the HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention. This robust post-warranty service plan guarantees that your business continues to run smoothly, minimizing downtime and maximizing productivity.

• Comprehensive Coverage: Enjoy peace of mind with a one-year extended warranty that includes parts and labor for critical support after the manufacturer's warranty period ends.
• On-Site Support: Benefit from 24 x 7 x 6-hour on-site maintenance, ensuring that your technical issues are resolved promptly without the need for travel.
• Punctual Repairs: With a rapid 6-hour service response time (within a 50-mile radius), you can rely on swift resolutions to keep your operations on track.
• Defective Material Retention: Take advantage of the Comprehensive Defective Material Retention feature, which allows you to retain failed parts for analysis and compliance needs.
• Increased Dependability: This service enhances usability and efficiency, ensuring that your HPE systems are always ready to meet the demands of your business.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year
• Availability: 24 x 7 x 6 hour on-site maintenance
• Response Time: 6 hours within a 50-mile radius
• Includes: Parts and labor for covered repairs
• Feature: Comprehensive Defective Material Retention

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service through an authorized HPE vendor or online store.
2. Upon receipt, register your service plan online at the HPE support website using your purchase details.
3. After registration, you will receive a confirmation email with service details and how to access support.
4. Keep your product information handy for any future service requests to streamline the support process.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?

  This service includes comprehensive coverage for parts and labor, 24 x 7 x 6-hour on-site maintenance, and defective material retention.

• How quickly can I expect service response?

  You can expect a technician to arrive on-site within 6 hours for urgent issues, provided you are within a 50-mile radius.

• Can I retain defective parts after service?

  Yes, the Comprehensive Defective Material Retention feature allows you to keep failed parts for compliance and analysis.

• Is this service available for all HPE products?

  This service is designed for specific HPE systems; please consult with your vendor to confirm eligibility.

• What should I do in case of a breakdown?

  Contact HPE support using the details provided in your service confirmation email to initiate a service request.