HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

Ensure the longevity and optimal performance of your IT infrastructure with the HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention. This post-warranty service plan is designed to provide you with the peace of mind you need, knowing that your systems are backed by a robust support structure. With a commitment to resolving issues swiftly and effectively, this service offers unparalleled support, tailored for your critical business needs.

• 24/7 Support Availability: Enjoy round-the-clock assistance, ensuring that any critical issues are addressed without delay, allowing your operations to continue seamlessly.
• Comprehensive Defective Material Retention: Retain defective materials for comprehensive analysis and future prevention, minimizing downtime and enhancing your operational efficiency.
• On-site Maintenance: Benefit from on-site service that eliminates the hassle of shipping equipment, allowing for prompt repairs and minimal disruption to your business.
• Rapid Response Time: With a 6-hour repair service response time within an 80 km radius, you can count on HPE to act quickly and effectively to restore your systems.
• Cost-Effective Parts & Labor Solutions: Reduce inventory costs with dependable parts and labor services that ensure your equipment is always operational, enhancing your ROI.

Technical Details

• Service Duration: 1 Year
• Support Type: On-site maintenance with parts and labor
• Response Time: 6 Hours (within 80 km)
• Service Level: Critical Support
• Service Hours: 24 x 7

How to Install

To initiate the HPE Pointnext Tech Care Critical service, follow these steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service details and contract number.
3. Contact HPE support using the details provided in the confirmation email to schedule your initial on-site assessment.
4. A certified technician will visit your location to assess your equipment and establish a maintenance plan tailored to your needs.
5. Once the assessment is complete, your service will commence, ensuring your equipment is fully supported and operational.

Frequently Asked Questions

1. What is HPE Pointnext Tech Care Critical?

HPE Pointnext Tech Care Critical is a comprehensive support service for IT infrastructure designed to provide rapid response, on-site assistance, and material retention to ensure maximum operational efficiency.

2. How quickly can I expect support?

With a 6-hour repair response time within an 80 km radius, you can expect quick and efficient support to minimize downtime.

3. Can I retain defective materials for analysis?

Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts for thorough analysis and prevention of future issues.

4. Is this service available 24/7?

Absolutely! HPE Pointnext Tech Care Critical offers 24/7 support to ensure that assistance is always available when you need it.

5. What is included in the service?

This service includes on-site maintenance, parts and labor support, and a commitment to rapid problem resolution to keep your IT systems running smoothly.