Description
The HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention is the ultimate solution for businesses looking to safeguard their essential IT infrastructure. This post-warranty service plan provides robust coverage against unexpected repair and replacement costs, ensuring your operations continue smoothly without costly interruptions. With a comprehensive range of services included, you can rest easy knowing that professional support is just a call away.
- 24/7 Availability: Benefit from round-the-clock support with our 24 x 7 x 6 Hour on-site maintenance, ensuring help is available whenever you need it.
- Comprehensive Defective Material Retention: Our plan includes Comprehensive Defective Material Retention, allowing you to retain defective parts for further analysis or troubleshooting, providing added convenience and security.
- On-Site Support: Experience hassle-free service with on-site support, meaning you don't have to travel anywhere to get the assistance you need. Our technicians come to your location to resolve issues efficiently.
- Rapid Response Time: Enjoy a swift 6 Hour repair service response time (within an 80 km radius), ensuring minimal downtime and quick resolution of critical issues.
- One-Year Warranty: This service plan extends over a full year, offering maximum dependability and peace of mind, so you can focus on what matters most – your business.
Technical Details of Product
- Service Type: Post Warranty Support
- Support Hours: 24 x 7 x 6 Hours
- Response Time: 6 Hours for on-site service
- Distance Coverage: Up to 80 km from customer site
- Service Duration: 1 Year
- Parts & Labor Included: Yes
How to Install
Installation of the HPE Pointnext Tech Care Critical service is straightforward:
- Purchase the service plan through authorized HPE channels.
- Upon confirmation of your purchase, you will receive detailed instructions for activating your service.
- Contact HPE support to register your service and customize your support needs.
- Ensure your devices are eligible for support by verifying their warranty status.
- Once registered, you will have access to 24 x 7 support, ready to assist you with any issues that arise.
Frequently Asked Questions
What is included in the HPE Pointnext Tech Care Critical plan?
The plan includes 24 x 7 support, on-site maintenance, parts and labor for repairs, and comprehensive defective material retention.
How does the repair service work?
Our technicians will respond within 6 hours of your service request and come to your location to address the issue, ensuring minimal disruption to your operations.
Can I retain defective parts?
Yes, the Comprehensive Defective Material Retention feature allows you to keep defective parts for further analysis or troubleshooting.
Is there a distance limitation for on-site service?
Yes, the on-site service is available within an 80 km radius from your location.
How long is the warranty coverage?
The service plan provides coverage for a duration of one year, ensuring ongoing support and protection for your IT assets.
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