HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

Experience unparalleled protection and peace of mind with the HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Post Warranty - 1 Year Warranty. Designed for businesses that rely heavily on their IT infrastructure, this service provides extensive support for unexpected repair and replacement costs, ensuring that your systems remain operational without the worry of unforeseen expenses. Whether it’s critical hardware failures or urgent maintenance needs, this comprehensive service is tailored for maximum reliability and efficiency.

• 24/7 Availability: This service ensures that expert assistance is available round-the-clock, providing you with the support you need, whenever you need it.
• On-site Support: With the convenience of on-site support, our skilled technicians are ready to tackle issues directly at your location, minimizing downtime and disruption.
• Comprehensive Defective Material Retention: This feature allows you to retain defective parts, providing you with valuable insights into potential hardware issues while preventing unneeded expenditures related to replacement.
• Rapid Response Time: HPE Pointnext Tech Care offers a 6-hour repair service response time, ensuring that help is on the way quickly for any issues that may arise.
• Parts & Labor Included: Enjoy the convenience of having both parts and labor covered under this warranty, giving you comprehensive protection and service for your hardware.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year
• Coverage: Post Warranty
• Support Hours: 24 x 7
• On-site Service Response: 6 Hour (within 50 miles of customer site)
• Includes: Parts & Labor

How to Install

To activate your HPE Pointnext Tech Care Critical service, simply follow these steps:

• Purchase the service through your HPE account or authorized reseller.
• Once purchased, you will receive a confirmation email with your service details and activation instructions.
• Make sure to register your hardware with the HPE support portal for seamless service initiation.
• Contact HPE support with any questions or to schedule your first on-site service appointment.

Frequently Asked Questions

• What is Comprehensive Defective Material Retention?

  It allows you to keep defective parts, giving you the opportunity to analyze and understand potential issues without additional costs.

• How quickly can I expect support?

  You can expect a technician on-site within 6 hours for any urgent issues that fall within the 50-mile radius.

• Is parts and labor included in the service?

  Yes, both parts and labor are fully covered under the HPE Pointnext Tech Care Critical service.

• What happens after my one-year warranty expires?

  You will need to renew the service or consider a different service plan to maintain continuous support.

• Can I upgrade my service plan?

  Yes, HPE offers options to upgrade your service plan at any time. Contact your HPE representative for more information.