HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention is a premium service designed for organizations seeking enhanced support and protection for their IT infrastructure. This post-warranty service, available for one year, ensures that your critical systems remain operational and efficient, even after the standard manufacturer's warranty has expired. Featuring 24 x 7 x 6 hour on-site maintenance, this service provides peace of mind through reliable parts and labor coverage.

• Comprehensive Coverage: This service offers extensive protection, including parts replacement and labor for all critical components. Ensure your system runs smoothly and efficiently without interruptions.
• 24 x 7 Availability: With round-the-clock support, you have access to expert technicians whenever you need assistance. This ensures timely responses to your critical IT challenges.
• On-Site Support: Our on-site maintenance service guarantees rapid solutions, with help available within 50 miles from your site. This minimizes downtime and maximizes productivity.
• 6-Hour Repair Response Time: Experience swift service with a commitment to complete repairs within six hours for urgent issues. This quick turnaround is essential for maintaining operational efficiency.
• Peace of Mind for One Year: With a full year of service, you have the assurance that your IT infrastructure is protected against defects and breakdowns, allowing you to focus on your core business operations.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Coverage Duration: 1 Year
• Service Hours: 24 x 7 x 6 Hour
• Response Time: 6 Hours (for locations within 50 miles)
• Features: Comprehensive Defective Material Retention, Parts & Labor included

How to Install

Installing the HPE Pointnext Tech Care Critical service is straightforward. Here’s a simple guide:

1. Contact your HPE representative or authorized service provider to purchase the service.
2. Provide any necessary information about your existing warranty and system configuration.
3. Upon activation, you will receive confirmation and details on how to access 24 x 7 support.
4. Keep your service agreement handy for reference when requiring assistance or repairs.

Frequently Asked Questions

• What happens after the one-year service period?
  After one year, you have the option to renew your service to continue enjoying benefits and support.
• Are there any geographical limitations for the on-site support?
  Yes, on-site support is available for locations within 50 miles. Beyond that, remote support options will be provided.
• What does Comprehensive Defective Material Retention mean?
  This feature ensures that any defective parts are retained, allowing for better tracking and management of replacement parts.
• Can I upgrade my service during the contract?
  Yes, upgrades may be available depending on your current service agreement. Please contact HPE support for details.
• How can I contact support?
  Support can be reached through the contact information provided upon activation of your service. You will have access to dedicated technicians available 24/7.