HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is the ultimate solution for businesses seeking reliable, high-quality technical support. Designed for organizations that require swift resolution to issues affecting productivity, this extended service plan ensures your critical systems remain operational. With round-the-clock service and on-site support, HPE Pointnext Tech Care Critical is more than just a service; it’s a commitment to keeping your business running smoothly.

• 24 x 7 x 6 Hour On-site Support: Experience peace of mind knowing that expert assistance is available around the clock. Our 6-hour response time means critical issues are addressed swiftly, minimizing downtime and maximizing productivity.
• Defective Media Retention: Keep control over your data by retaining defective media for your own analysis or recovery efforts. This feature enhances your data management practices while allowing for compliance with internal policies.
• Parts Replacement Service: With our parts and labor service characteristics, you’ll benefit from quick replacements that resolve technical problems efficiently. This ensures that your systems are back up and running without unnecessary delays.
• On-site Service Locations: The convenience of on-site service means that technicians come directly to your location, ensuring quicker resolutions and less disruption to your operations.
• Extended 3-Year Service Duration: Enjoy long-term support with a 3-year service duration, allowing you to focus on your business's growth while we handle your technical challenges.

Technical Details of HPE Pointnext Tech Care Critical

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours
• Service Location: On-site (within 50 miles of customer site)
• Includes: Parts Replacement and Labor

How to Install

Installation of HPE Pointnext Tech Care Critical is straightforward. After purchasing the service, you will receive confirmation and details on how to access support. Follow these simple steps:

• Contact HPE Pointnext support through the designated service channels provided in your confirmation email.
• Provide them with your device information and any specific issues you are experiencing.
• Schedule an on-site visit if necessary, and ensure the technician has access to the equipment that requires service.
• Once the service is confirmed, the technician will arrive at your location within the stipulated response time and address your technical needs.

Frequently Asked Questions

1. What is covered under the HPE Pointnext Tech Care Critical service?

This service includes 24x7 support, on-site assistance, parts replacement, and the option to retain defective media for analysis.

2. How long does it take to receive service?

Our service guarantees a response time of 6 hours for on-site support, ensuring that issues are addressed as quickly as possible.

3. Is the service available for multiple devices?

The service can be tailored for multiple devices; please contact our sales team for specific arrangements and pricing.

4. What happens if a part needs to be replaced?

If a part needs replacing, our technicians will handle the entire process, including removal and installation, ensuring minimal disruption to your operations.

5. Can I extend the service after three years?

Yes, you can renew the service at the end of the three-year period. We recommend contacting us 30 days before the expiration to ensure uninterrupted coverage.