HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an extended service package designed to provide exceptional support and maintenance for your HPE hardware. This service ensures that your technology operates at optimal performance, minimizing downtime and maximizing productivity for a full three-year period. With 24/7 support and on-site assistance, you can rest assured that expert help is always just a call away, making it an essential investment for businesses that rely heavily on their IT infrastructure.

• 24/7 Availability: Enjoy round-the-clock support with a dedicated team ready to assist you at any time of the day or night, ensuring that your critical systems remain operational.
• On-Site Support: Benefit from on-site assistance, guaranteeing that trained experts are available to resolve any technical issues quickly and efficiently, providing peace of mind for your IT operations.
• Defective Media Retention: This service includes the option to retain defective media, which allows you to keep potentially sensitive data secure while obtaining replacements, a critical feature for compliance and data integrity.
• Fast Response Times: With a 6-hour repair response time (within a 50-mile radius), you can expect prompt service that minimizes downtime and keeps your business running smoothly.
• Parts and Labor Included: This service covers all necessary parts and labor, ensuring that you are not burdened with unexpected costs when repairs or replacements are required.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 24 x 7 x 6 Hour
• On-Site Service: Yes
• Response Time: 6 Hours (within 50 miles of customer site)
• Inclusion: Parts & Labor
• Defective Media Retention: Included

How to Install

To benefit from the HPE Pointnext Tech Care Critical service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Critical service package through an authorized HPE reseller or directly from the HPE website.
2. Upon purchasing, you will receive a confirmation email containing your service details and instructions.
3. Ensure that your HPE devices are registered and that your organization’s contact information is up to date in HPE’s system.
4. In the event of a technical issue, contact HPE Support using the provided contact information in your confirmation email.
5. Schedule an on-site visit if necessary, and ensure that your equipment is accessible to the technician.

Frequently Asked Questions

• What is the benefit of Defective Media Retention? Defective Media Retention allows you to keep defective hardware, helping you to maintain control over sensitive data while HPE replaces the faulty parts.
• How do I contact HPE Support? You can contact HPE Support via the phone number or email provided in your service confirmation email. Be ready to provide your service contract number for faster assistance.
• What happens if I am located outside the 50-mile radius? If you are outside the 50-mile radius, response times may vary, and additional travel costs may apply. It’s best to confirm your service terms with HPE Support.
• Is there a limit to the number of service calls I can make? There is typically no limit to the number of service calls, as long as they fall within the terms of your service contract. However, excessive calls may be reviewed for validity.
• Can I extend my service after the initial 3-year term? Yes, you can extend your service package. It is advisable to contact HPE Support a few months before your service expires to discuss renewal options.