HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an extended service plan designed to protect your investment in HPE technology. With a comprehensive maintenance package that lasts for 3 years, this service ensures your systems remain operational, reliable, and efficient. By opting for this critical service, you can enjoy peace of mind knowing that expert help is available 24/7, guaranteeing quick resolution to any issues that may arise.

• Comprehensive Coverage: This extended service plan covers parts and labor, ensuring that all issues are handled promptly and efficiently, helping to reduce downtime and maintain the productivity of your operations.
• Rapid Response Times: With an impressive 6-hour service response time for on-site repairs (within a 50-mile radius), you can rest assured that help is never far away, minimizing disruptions to your business.
• Defective Media Retention: One of the standout features of this service is the defective media retention policy, allowing you to keep any defective parts that may need replacement, adding an extra layer of convenience and security for your data.
• 24/7 On-Site Support: HPE Pointnext Tech Care Critical provides around-the-clock support, ensuring that technical assistance is available whenever you need it, no matter the time of day or night.
• Enhanced Reliability: Investing in this service enhances the reliability of your HPE technology, allowing you to focus on your core business without worrying about the stability of your systems.

Technical Details of the Product

• Service Duration: 3 Years
• Support Availability: 24 x 7 x 6 Hour On-site Support
• Response Time: 6 Hours for On-site Repair (within a 50-mile distance from customer site)
• Service Type: Maintenance (Parts & Labor)
• Media Retention Policy: Defective Media Retention included

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Critical service plan.
2. Contact HPE support to register your service agreement, providing your product details and purchase confirmation.
3. Receive confirmation of your service activation along with details about the support available to you.
4. In case of any technical issues, contact the 24/7 support line to initiate service as per the agreed response times.

Frequently Asked Questions

• What is the response time for on-site support?
  The response time for on-site support is 6 hours within a 50-mile radius.
• What does the defective media retention feature mean?
  This policy allows you to retain defective parts that are replaced under the service agreement, providing added convenience for your data management.
• Is support available outside of regular business hours?
  Yes, HPE Pointnext Tech Care Critical offers 24/7 support for your convenience.
• How long is the service contract for?
  The service contract lasts for 3 years, ensuring long-term protection for your HPE technology.
• What happens if I need service beyond the 50-mile radius?
  For requests outside the 50-mile radius, HPE will provide guidance on the best course of action, which may involve additional service fees.