HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an extended service plan designed specifically for businesses that demand high availability and reliable performance from their IT infrastructure. This comprehensive support service ensures that your systems remain fully operational, minimizing downtime and maintaining optimal productivity. With a focus on critical support, this service plan offers a variety of unique features that cater to the needs of modern enterprises.

• 24/7 Availability: The HPE Pointnext Tech Care Critical service is available round the clock, ensuring that your IT issues can be addressed at any time, day or night. This continuous support is essential for organizations that rely on their systems to operate without interruptions.
• 6-Hour On-Site Response: With a guaranteed on-site response time of just 6 hours for issues within an 80 km distance from your location, this service plan minimizes downtime and provides fast and effective solutions to any problems that may arise.
• Defective Media Retention: This service includes a Defective Media Retention policy that allows you to keep failed drives and media for forensic analysis or data recovery. This feature is crucial for organizations that prioritize data security and compliance.
• Comprehensive Parts and Labor Coverage: The plan covers both parts and labor, ensuring that all necessary components are replaced promptly and with minimal hassle. This coverage enhances reliability and gives you peace of mind knowing that your systems are well taken care of.
• Predictable Total Cost of Ownership: With the HPE Pointnext Tech Care Critical service, you can enjoy predictable costs associated with maintenance and support. This predictability aids in budgeting and financial planning, allowing organizations to allocate resources more effectively.

Technical Details of the Product

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Response Time: 6 Hours on-site
• Support Hours: 24 x 7
• Service Area: Within 80 km of customer site
• Features: Parts Replacement, Labor Coverage, Defective Media Retention

How to Install

Getting started with the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase the service plan, you will receive a confirmation email with further instructions. Follow these steps:

1. Access HPE's support portal using the credentials provided in your confirmation email.
2. Enter your service plan details and register your hardware if required.
3. Familiarize yourself with the 24/7 support channels available for immediate assistance.
4. Keep the contact information of your dedicated support representative handy for quick access.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes parts and labor coverage, 24/7 technical support, on-site service with a 6-hour response time, and the Defective Media Retention feature.
• How does the Defective Media Retention feature work?
  This feature allows you to retain defective drives for analysis or recovery, ensuring that critical data is not lost during hardware failures.
• Is there a limit to the number of service requests I can make?
  There is no limit to the number of service requests; however, each request will be evaluated on a case-by-case basis to ensure coverage terms are met.
• What if I need support outside of the 80 km distance?
  For locations outside of the designated service area, HPE may offer alternative solutions or remote assistance depending on the nature of the support needed.
• Can I extend my service plan after three years?
  Yes, you can renew or extend your service plan prior to the expiration of your current agreement to ensure continuous coverage.