HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended service plan designed to provide robust operational support for your HPE hardware and software products. This three-year service ensures your IT infrastructure remains efficient, reliable, and secure, allowing your team to focus on strategic initiatives rather than reactive troubleshooting. With direct access to product-specific specialists, this service plan empowers your organization to optimize performance and reduce risk effectively.

• Proactive Operational Support: HPE Tech Care Service enables IT teams to proactively seek better operational methodologies, enhancing productivity and innovation within your organization.
• Expert Technical Guidance: Gain direct access to specialized technical resources who provide product-specific support, allowing you to navigate complex issues without wasting valuable time on triage or entitlement questions.
• Defective Media Retention: This feature ensures that you retain defective drives, enabling you to manage potential data loss risks while maintaining efficiency and peace of mind.
• Reliable On-Site Support: Enjoy quick solutions with on-site availability of experts who can tackle urgent issues directly at your location, ensuring minimal downtime.
• Rapid Repair Response Time: With a commitment to a 6-hour repair service response time, HPE Tech Care Service guarantees that your operational disruptions are addressed swiftly, maximizing uptime and productivity.

Technical Details

• Service Type: Extended Technical Care
• Duration: 3 Years
• Defective Media Retention: Included
• Repair Response Time: 6 Hours
• Access Channels: Telephone, Real-time Chat, Automated Incident Logging, HPE Moderated Forums

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase your HPE Pointnext Tech Care Critical service online or through your HPE sales representative.
2. Once purchased, you will receive an email with your service activation details.
3. Log in to the HPE support portal using your account credentials.
4. Register your hardware or software products for which you want to activate the service.
5. Follow any additional prompts to complete the registration process.

Frequently Asked Questions

• What is the benefit of Defective Media Retention?
  This feature allows you to keep defective drives, which can help safeguard your critical data and reduce risks associated with data loss.
• How can I access support?
  You can access support through multiple channels, including telephone, real-time chat, and HPE moderated forums, ensuring help is always at hand.
• What does the 6-hour repair response time entail?
  This means that once you log a repair request, an expert will respond to your issue within six hours, ensuring minimal downtime.
• Is there a limit to the number of incidents I can log?
  No, there is no limit on the number of incidents that can be logged under the HPE Pointnext Tech Care service plan.
• How do I know if my service is active?
  You can verify the status of your service by logging into the HPE support portal where your product registrations will be listed along with their service status.