HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an extended service solution designed to provide you with unparalleled support for your IT infrastructure. This comprehensive service package ensures your systems run smoothly and efficiently, offering peace of mind with a predictable total cost of ownership. With this critical service, you gain access to 24/7 assistance, on-site support, and a range of features that guarantee quick resolutions to your technical issues.

• 24/7 Availability: Access expert support around the clock, ensuring any issues are addressed promptly, minimizing downtime and disruptions to your business operations.
• On-site Support: Experience the convenience of on-site service from trained professionals who understand your system, providing swift solutions to technical problems without delay.
• Defective Media Retention: Retain defective media for further analysis or compliance, offering added flexibility and control over your data management processes.
• Parts and Labor Included: Enjoy a reliable maintenance plan that covers both parts and labor, ensuring your systems are maintained with the highest quality standards and reducing unexpected expenses.
• 6-Hour Repair Response Time: With a guaranteed 6-hour repair response time within a 50-mile radius of your site, you can trust that your equipment will be up and running in no time, enhancing productivity.

Technical Details of Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Level: Critical
• Service Availability: 24 hours a day, 7 days a week
• Response Time: 6 Hours
• On-Site Service Distance: 50 miles
• Includes: Parts Replacement, Labor
• Defective Media Retention feature included

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service package from an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation email containing your service activation details.
3. Register your service online through the HPE Pointnext portal using the confirmation information provided.
4. Once registered, you will have immediate access to all service features, including support and maintenance options.
5. Keep your service documentation handy for future reference and support claims.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Critical service cover?
The service covers comprehensive maintenance and support for your HPE systems, including parts replacement and expert on-site assistance.

2. How quickly can I expect a technician to arrive for on-site support?
You can expect a technician to arrive within 6 hours of reporting an issue, provided you are within a 50-mile radius of the service center.

3. Can I keep defective media with this service?
Yes, the service includes Defective Media Retention, allowing you to retain any defective parts for analysis or compliance purposes.

4. How can I reach support if I encounter an issue?
Support is available 24/7 via phone, email, or through the HPE support portal. Simply use your service details to access expert assistance.

5. Is the service transferable if I sell my equipment?
Yes, the service is transferable, but you will need to follow the proper procedures outlined by HPE to ensure the new owner has access to the service.