HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year. This comprehensive service package is designed to provide you with reliable and efficient technical support, ensuring your operations remain uninterrupted. With a focus on minimizing downtime and maximizing productivity, this service is an essential addition to any organization relying on HPE technology.

• 24/7 Availability: Enjoy round-the-clock access to HPE's expert support team, ensuring that you receive assistance whenever you need it, day or night.
• On-Site Support: With on-site service available, you can limit downtime to the absolute minimum. Our technicians are dispatched promptly to your location, ready to resolve any technical issues quickly and efficiently.
• Defective Media Retention: Retain damaged media for further analysis or disposal, giving you control over your hardware assets and sensitive data.
• Parts & Labor Coverage: This service includes parts replacement and labor coverage, providing you peace of mind knowing that unexpected mishaps are handled without additional costs.
• Fast Repair Response: Benefit from a 6-hour repair response time within an 80 km radius of your site, ensuring timely resolution of critical issues and enhanced dependability.

Technical Details of the Product

• Service Duration: 4 Years
• Support Type: On-site Maintenance
• Response Time: 6 Hours
• Coverage: 24 x 7
• Defective Media Retention: Included
• Distance Coverage: Up to 80 km from customer site

How to Install

1. Purchase the HPE Pointnext Tech Care Critical service plan.
2. Upon activation, you will receive a confirmation with details on how to access support.
3. Keep your HPE hardware information handy for quick reference when contacting support.
4. In case of an issue, contact the HPE support hotline or your designated account manager.
5. An on-site technician will be dispatched based on the service terms outlined in your contract.

Frequently Asked Questions

Q: What is included in the HPE Pointnext Tech Care Critical service?

A: The service includes 24/7 technical support, on-site assistance, defective media retention, as well as parts and labor coverage.

Q: How quickly can I expect a technician to arrive?

A: Our service guarantees a 6-hour response time for repairs, provided your location is within an 80 km radius.

Q: Can I keep defective media?

A: Yes, the defective media retention feature allows you to retain any damaged media for analysis or secure disposal.

Q: Is there a limit to the number of support calls I can make?

A: There is no limit to the support calls you can make during your service contract as long as they are related to your covered HPE products.

Q: How long is the service contract valid?

A: The service contract is valid for 4 years from the date of activation, ensuring you have long-term support and protection.