HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is a comprehensive extended service solution designed to protect your IT infrastructure and ensure its smooth operation for up to four years. With this service, you can enjoy the peace of mind that comes with knowing your systems are being monitored and maintained by experts, allowing you to focus on your core business activities without interruption.

• 24/7 Availability: Benefit from round-the-clock support with a dedicated team ready to assist you at any hour. This ensures that any issues are addressed promptly, minimizing downtime.
• On-Site Service: Enjoy the convenience of on-site maintenance, eliminating the hassle of transporting your equipment. Our technicians come directly to your location to provide the necessary support.
• 6-Hour Repair Response: With a rapid 6-hour response time within 50 miles of the customer site, you can rest assured that your systems will be up and running again in no time, enhancing your overall productivity.
• Defective Media Retention: Retain defective media for your records and compliance needs. This feature allows you to manage sensitive data securely while facilitating easy replacement procedures.
• Comprehensive Parts & Labor Coverage: Our service covers all parts and labor, ensuring that repairs and maintenance are completed quickly and efficiently without unexpected costs, allowing for predictable budgeting.

Technical Details of Product

• Service Duration: 4 years
• Service Type: Extended Service with Defective Media Retention
• Service Coverage: 24 x 7 x 6 Hour
• Response Time: 6-hour repair service within a 50-mile radius
• Support Provided: On-site maintenance including parts and labor

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service through an authorized HPE partner or directly from the HPE website.
2. Once purchased, you will receive a service agreement confirmation which includes your service details.
3. Contact HPE's support team to schedule an initial assessment of your systems and to discuss your specific needs.
4. Ensure that your equipment is registered with HPE to facilitate swift service delivery.
5. Maintain communication with your assigned HPE account manager to stay updated on your service plan and any necessary configurations.

Frequently Asked Questions

What does 'Defective Media Retention' mean?

Defective Media Retention allows you to keep any faulty components for your records. This is crucial for compliance, data security, and ensuring that sensitive information is managed appropriately.

Is the service available worldwide?

The service is primarily offered in specific regions, so it is best to check with your local HPE representative for availability in your area.

What happens if my equipment breaks down?

In the event of a breakdown, simply contact HPE support, and our technicians will be dispatched for on-site repair, ensuring minimal disruption to your operations.

Why is on-site service beneficial?

On-site service provides convenience and speeds up the repair process, as technicians can quickly diagnose and fix issues without the logistics of shipping equipment.

How can I ensure my service is utilized effectively?

Regularly consult with your HPE account manager, take advantage of the 24/7 support, and keep all your equipment registered and updated to maximize your service benefits.