HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention – an extended service plan designed specifically to protect your critical IT investments with unparalleled support and reliability. This service is crafted to meet the demands of businesses that require high availability and efficiency. With a robust four-year duration, you can rest assured that your systems are in safe hands, enabling you to focus on your core operations without interruptions.

• 24/7 Support: Enjoy continuous peace of mind with round-the-clock support. Our dedicated team is available 24 hours a day, 7 days a week, ensuring that you receive immediate assistance whenever you need it.
• On-Site Service: Benefit from quick and efficient on-site service within a 50-mile radius of your location. This feature ensures that any critical issues are resolved swiftly, minimizing downtime and maintaining your business productivity.
• Defective Media Retention: With our defective media retention policy, you can keep your defective drives and media. This not only protects your data but also enables you to manage sensitive information according to your compliance needs.
• Parts and Labor Included: The service covers all parts and labor necessary for repairs, providing you with a hassle-free experience. This comprehensive coverage allows for reliable maintenance without hidden costs.
• Rapid Response Time: Experience a guaranteed 6-hour repair response time. Our professional technicians are committed to getting you back up and running as quickly as possible, ensuring minimal disruption to your operations.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours
• Service Area: On-site within 50 miles
• Includes: Parts Replacement, Labor, and Defective Media Retention

How to Install

To activate your HPE Pointnext Tech Care Critical service, simply follow these steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Receive your service confirmation and instructions via email.
3. Follow the included setup guide to register your service and enter any necessary information about your equipment.
4. Keep your service documentation on hand for easy reference when you require support or repairs.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes 24/7 support, on-site repairs within 50 miles, parts and labor coverage, and defective media retention.
• How quickly can I expect service?
  We guarantee a six-hour response time for on-site repairs, ensuring minimal disruption to your operations.
• Can I keep my defective media?
  Yes, the defective media retention policy allows you to keep your defective drives for data management and compliance purposes.
• Is this service available for all HPE products?
  This service is designed for specific HPE products. Please consult with your HPE representative to confirm compatibility.
• What if I need support outside of the 50-mile radius?
  For support requests outside the designated area, additional travel fees may apply. Contact our support team for assistance.