HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service. This 4-Year service plan is specifically designed to protect your investment by enhancing the reliability and longevity of your HPE products. With 24/7 on-site support, you can rest assured that expert assistance is just a call away, ensuring your systems run smoothly and efficiently at all times.

• Comprehensive Coverage: The HPE Pointnext Tech Care Critical service includes extensive parts and labor coverage, safeguarding your equipment against unforeseen mishaps.
• Defective Media Retention: Keep any defective media for your records and analysis while HPE handles the replacement, increasing your operational efficiency.
• 24/7 On-Site Support: Our dedicated experts are available around the clock, providing rapid assistance to minimize downtime and maintain productivity.
• Quick 6-Hour Response Time: With a guaranteed service response within 6 hours, you’ll have peace of mind knowing that help is always readily available, especially within a 50-mile radius of your location.
• Extended 4-Year Service Duration: Enjoy the benefits of a long-term service plan that ensures continuous support and maintenance, allowing your business to stay ahead of potential issues.

Technical Details of the Product

• Service Type: Critical Support
• Service Duration: 4 Years
• Response Time: 6 Hours (within 50 miles from customer site)
• On-Site Support: 24/7 Availability
• Includes Parts & Labor Coverage

How to Install

To take advantage of the HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive a confirmation with details on how to activate your service.
3. Register your HPE products online, providing the necessary information for your service plan.
4. Contact HPE support to schedule any on-site support or service needs as they arise.

Frequently Asked Questions

1. What is covered under the HPE Pointnext Tech Care Critical service?

The service covers parts and labor for repairs, along with defective media retention for better management of faulty units.

2. How quickly can I expect a response if I need assistance?

You can expect a response within 6 hours for on-site support, ensuring minimal disruption to your operations.

3. Is the on-site support available 24/7?

Yes, our on-site support is available 24 hours a day, 7 days a week, for your convenience and peace of mind.

4. Can I extend my service after the initial 4-year period?

Yes, you can discuss extension options with your HPE representative before the end of your service period.

5. What do I need to do if I encounter a defective media issue?

Contact HPE support immediately. They will provide guidance on retaining the defective media and arranging for a replacement.