HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - Service

Ensure your IT infrastructure operates seamlessly with the HPE Pointnext Tech Care Critical with Defective Media Retention. This extended service plan guarantees 24/7 on-site support for four years, providing you with the peace of mind that your critical systems are always in capable hands. Designed for businesses that cannot afford downtime, this service plan comes with essential components to secure your technology investment effectively.

• Comprehensive 24/7 Support: Enjoy round-the-clock monitoring and assistance with HPE Pointnext Tech Care Critical, ensuring immediate response to any urgent issues that may arise.
• Defective Media Retention: Retain ownership of defective media, allowing you to maintain control over sensitive data and comply with regulatory requirements without any hassle.
• On-site Availability: Benefit from on-site support within a six-hour response time, ensuring that technical experts are available to resolve issues swiftly and minimize downtime.
• Parts and Labor Included: This service covers all necessary parts and labor, significantly reducing the burden of unexpected repair costs and ensuring reliable maintenance for your IT systems.
• Extended Four-Year Coverage: With a duration of four years for this service plan, you can achieve long-term reliability and performance from your IT infrastructure, making it a smart investment for any business.

Technical Details of Product

• Service Type: Extended Service with Defective Media Retention
• Support Availability: 24 x 7 x 6 Hour On-site Support
• Service Duration: 4 Years
• Repair Response Time: 6 Hours (within 50 miles from customer site)
• Inclusions: Parts Replacement, Labor, On-site Maintenance

How to Install

Installing the HPE Pointnext Tech Care Critical service is a straightforward process. Follow the steps below to activate your service:

1. Purchase the HPE Pointnext Tech Care Critical service plan through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service details and activation instructions.
3. Assign a designated contact within your organization to liaise with HPE support services.
4. Ensure your IT systems are registered with HPE for quick access to support when needed.
5. Keep the service confirmation accessible for reference during any service request.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24/7 on-site technical support, defective media retention, parts and labor for repairs, and a guaranteed six-hour response time for urgent issues.

How does defective media retention work?

With defective media retention, you are allowed to retain defective hard drives or other media components after a replacement has been made, allowing you to manage sensitive data securely.

What is the response time for on-site support?

The service guarantees a six-hour response time for on-site support, ensuring that HPE technicians are available to address issues quickly within a 50-mile radius from your location.

Is this service plan customizable?

While the HPE Pointnext Tech Care Critical service is designed to meet a broad range of needs, HPE offers various plans that can be tailored to specific business requirements. For customization options, please contact an HPE representative.

Can this service be extended after the four-year period?

Yes, you can renew the HPE Pointnext Tech Care Critical service upon its expiration to continue enjoying uninterrupted support and services.