HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended service plan tailored for businesses requiring reliable IT infrastructure support. Designed with a focus on maximizing uptime and efficiency, this 5-year service plan is perfect for organizations that demand high availability. With a comprehensive range of features, including 24/7 support, on-site maintenance, and parts and labor coverage, this service ensures that your systems remain operational and secure.

• 24 x 7 x 6 Hour On-site Support: Receive immediate assistance with our guaranteed 6-hour response time for on-site repairs within a 50-mile radius, ensuring your critical systems face minimal downtime.
• Defective Media Retention: Keep your defective drives with our defective media retention policy, providing peace of mind and compliance with data security regulations while preventing potential data loss.
• Comprehensive Parts Replacement: This service includes parts replacement to resolve any hardware issues swiftly, allowing your systems to maintain optimal performance and reliability.
• Predictable Total Cost of Ownership: Enjoy a predictable total cost of ownership with our extended service plan, making budgeting easier and eliminating unexpected expenses for smoother operations.
• Enhanced Reliability and Productivity: Our parts and labor service characteristics are designed to enhance system reliability, ensuring that your business can maintain peak productivity levels at all times.

Technical Details of the Product

• Service Type: Extended Service Plan
• Service Duration: 5 Years
• Support Type: On-site Support
• Response Time: 6 Hours (within 50 miles)
• Support Availability: 24 hours a day, 7 days a week
• Includes: Defective Media Retention, Parts Replacement, and Labor

How to Install

Getting started with the HPE Pointnext Tech Care Critical service is easy. Follow these steps:

1. Purchase the HPE Pointnext Tech Care Critical service through an authorized HPE partner or directly from HPE.
2. After purchase, HPE will reach out to confirm your service details and set up your account.
3. Once your account is active, you will receive access to 24/7 support and your service entitlements.
4. For on-site support, simply contact customer service through the provided channels to initiate a service request.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service? The service includes 24/7 on-site support, defective media retention, parts replacement, and labor coverage for a duration of 5 years.
• How long is the response time for on-site support? The guaranteed response time for on-site support is 6 hours within a 50-mile radius of the customer site.
• Can I retain defective media? Yes, our defective media retention policy allows you to keep your defective drives, complying with data security requirements.
• Is there a cost associated with parts replacement? No, parts replacement is included as part of the service plan, helping you resolve hardware issues without incurring additional costs.
• How can I contact support if I need assistance? You can reach our support team through the customer service portal or by calling the dedicated support line provided upon activation of your service.