HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 5 Year - Service

Protect your critical IT infrastructure with the HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service. This comprehensive service plan is designed to provide you with the assurance and support you need to maintain optimal performance and reliability in your systems. With a duration of 5 years, this service offers 24/7 support, ensuring that your technology is always in expert hands.

• Comprehensive Coverage: The HPE Pointnext Tech Care Critical service ensures your IT investments are protected with reliable, round-the-clock support tailored to critical environments.
• Defective Media Retention: With this unique feature, you can retain defective media, allowing for secure handling and compliance with your data retention policies.
• On-site Service: Enjoy the convenience of on-site maintenance provided by skilled technicians, minimizing downtime and maximizing productivity through quick repairs.
• Rapid Response Time: Experience a swift 6-hour repair response (within a 50-mile radius), ensuring that your issues are resolved promptly to keep your operations running smoothly.
• Parts and Labor Included: The service includes both parts and labor, simplifying the maintenance process and allowing for fast and efficient resolution of any issues that arise.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Service Duration: 5 Years
• Support Availability: 24 x 7
• On-Site Service: Yes
• Response Time: 6 Hours (within 50 miles)
• Defective Media Retention: Yes
• Included: Parts & Labor

How to Install

To activate your HPE Pointnext Tech Care Critical service, please follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive a confirmation email with your service agreement and instructions.
3. Follow the instructions provided to register your service online or via phone.
4. Once registered, you will be assigned a dedicated support team to assist you with any inquiries or service requests.
5. Familiarize yourself with the service guidelines and response protocols for optimized support.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

This service includes comprehensive 24/7 support, on-site maintenance, defective media retention, parts, and labor for repairs.

2. How does defective media retention work?

Defective media retention allows you to keep faulty hardware for compliance and secure data handling, rather than returning it to the manufacturer.

3. What is the response time for service requests?

The service guarantees a response time of 6 hours for on-site support, provided you are within a 50-mile radius of the service location.

4. Can I upgrade my service plan?

Yes, you can upgrade your service plan by contacting your HPE sales representative or authorized reseller to discuss available options.

5. Is training provided for using the service?

While the service itself does not include training, our support team is available to guide you through any questions or concerns you may have about service utilization.