HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical with Defective Media Retention is an industry-leading extended service plan designed to ensure your HPE hardware and software products operate at peak efficiency. With a focus on proactive support, this service enables IT teams to shift their focus from reactive troubleshooting to innovative solutions that drive business growth. The service offers comprehensive support, helping you mitigate risks and streamline operations.

• Proactive Operational Support: HPE Tech Care Service empowers your IT teams to concentrate on moving your business forward by identifying better ways to optimize operations rather than merely addressing reactive issues.
• Direct Access to Specialists: Enjoy dedicated access to product-specific specialists who provide tailored technical guidance, enabling you to resolve complex issues with ease.
• Multi-Channel Support: Access support through multiple channels including telephone, real-time chat, automated incident logging, and moderated forums, ensuring you receive timely assistance when you need it most.
• Defective Media Retention: The inclusion of Defective Media Retention allows you to retain defective components, ensuring you have the necessary resources at hand to troubleshoot issues without unnecessary delays.
• Rapid Response Times: With a six-hour repair service response time, HPE Tech Care Service guarantees timely completion of repairs, enhancing system dependability and reducing downtime.

Technical Details of Product

Service Duration: 5 Years
Service Type: Extended Service Plan
Response Time: 6 Hours
Defective Media Retention: Included
Support Channels: Telephone, Real-time Chat, Automated Incident Logging, HPE Moderated Forums
Target Products: HPE Hardware and Software (On-premises and as-a-service versions)

How to Install

1. Purchase the HPE Pointnext Tech Care Critical service plan through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive confirmation and instructions on how to activate your service.
3. Follow the provided steps to link your HPE products with the Tech Care Service.
4. Ensure your contact information is updated for swift communication and support access.
5. Start benefiting from a proactive support experience that enhances your operational efficiency.

Frequently Asked Questions

Q: What is included in the HPE Pointnext Tech Care Critical service?
A: This service includes direct access to product-specific specialists, multi-channel support, defective media retention, and a six-hour repair service response time.

Q: Can I access support outside of regular business hours?
A: Yes, HPE Tech Care Service provides various support channels, which may include after-hours availability depending on your support agreement.

Q: What does Defective Media Retention mean?
A: Defective Media Retention allows you to keep defective components for troubleshooting or auditing purposes, providing you with greater flexibility in managing issues.

Q: How does this service help reduce operational risks?
A: By providing proactive support and direct access to specialists, HPE Tech Care Service helps you avoid potential issues and optimize your IT operations effectively.

Q: Is training provided as part of the service?
A: While direct training may not be included, general technical guidance for the operation and management of your HPE products is provided as part of the service.