HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Ensure the longevity and reliability of your HPE equipment with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty. This comprehensive service plan is designed to provide exceptional support and protection for your critical IT infrastructure after the standard manufacturer’s warranty has expired. With 24/7 support and on-site service, you can rest assured that your systems are in good hands, allowing you to focus on your core business activities without worry.

• 24 x 7 x 6 Hour Support: Experience peace of mind with around-the-clock service availability. Our support team is ready to assist you at any hour, ensuring your critical systems remain operational.
• On-site Maintenance: Enjoy the convenience of on-site service, which minimizes downtime and enhances productivity. Our technicians come directly to your location to address issues promptly.
• Defective Media Retention: Retain defective media for your own record-keeping or analysis purposes. This feature ensures you have control over your data, and can help in troubleshooting potential issues.
• Parts & Labor Coverage: The service includes comprehensive parts replacement and labor, providing you with a reliable and complete solution for all maintenance needs. This all-inclusive service eliminates unexpected costs and simplifies budgeting.
• 6 Hour Repair Response Time: With a commitment to a 6-hour repair response time within a 50-mile radius, your critical systems will be back online quickly, ensuring minimal disruption to your operations.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year (Post Warranty)
• Service Availability: 24 x 7
• On-site Service: Included
• Parts Replacement: Included
• Labor Coverage: Included
• Defective Media Retention: Yes
• Repair Response Time: 6 Hours (within 50 miles)

How to Install

Installation and activation of HPE Pointnext Tech Care Critical is straightforward:

1. Purchase the HPE Pointnext Tech Care Critical service plan.
2. Receive confirmation and service details via email.
3. Contact HPE support to register the service and link it to your HPE equipment.
4. Ensure that your contact information and site details are up to date for service dispatch.
5. Enjoy peace of mind knowing your systems are covered by expert support!

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24/7 support, on-site maintenance, defective media retention, and comprehensive parts and labor coverage.

2. How does the defective media retention feature work?

This feature allows you to keep defective media for your records, enabling you to analyze potential issues and maintain control over your data.

3. What is the average response time for service requests?

The average repair response time is 6 hours for locations within a 50-mile radius of the service site, ensuring quick resolution of issues.

4. Can I extend the service beyond one year?

Yes, you can renew or purchase additional service plans before the current one expires to ensure continued coverage and support.

5. Where can I find support if I need assistance?

You can reach out to HPE support through the contact information provided upon purchasing the service plan, available 24/7 for any inquiries or issues.