HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

If you're looking for a robust and reliable support solution for your HPE infrastructure, the HPE Pointnext Tech Care Critical with Defective Media Retention is your answer. This post-warranty service plan offers peace of mind with around-the-clock support, ensuring that your critical systems are always running smoothly. With a focus on maximizing productivity and minimizing downtime, this service is designed for organizations that demand the best in technology support.

• 24 x 7 x 6 Hour On-site Support: Receive immediate assistance around the clock, ensuring any issues are addressed swiftly to maintain system uptime and efficiency.
• Defective Media Retention: This unique feature allows you to retain defective media, giving you the flexibility to analyze issues without compromising your data integrity or operations.
• Parts & Labor Warranty: Comprehensive coverage that includes replacement parts and labor ensures that your systems are repaired promptly, minimizing the impact on your business.
• 6 Hour Repair Response Time: With a commitment to a quick turnaround, you can count on a technician to be on-site within 6 hours for any service needs, maximizing efficiency and productivity.
• 1-Year Service Duration: This post-warranty service plan covers you for a full year, providing reliable support and assurance that your systems are protected against unexpected failures.

Technical Details of the Product

• Service Type: Post Warranty Support
• Service Duration: 1 Year
• Support Availability: 24 x 7
• On-site Response Time: 6 Hours (within 50 miles of customer site)
• Defective Media Retention Policy: Yes
• Parts & Labor Included: Yes

How to Install

Installing the HPE Pointnext Tech Care Critical service is straightforward:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Once you have the service agreement, you will receive a confirmation email with your service details.
3. Ensure all relevant information about your HPE systems is up-to-date in HPE's support portal to facilitate service requests.
4. In the event of a failure, contact HPE support via the contact details provided in your service agreement.
5. A technician will be assigned and dispatched to your site to resolve the issue within the committed time frame.

Frequently Asked Questions

1. What does the Defective Media Retention feature entail?

The Defective Media Retention feature allows you to keep any defective drives or media that are replaced, so you can analyze them further without losing data.

2. How quickly can I expect on-site support?

You can expect a technician on-site within 6 hours for critical issues, ensuring that your operations are minimally disrupted.

3. Is there a limit to the number of service calls I can make?

No, there is no limit to the number of service calls you can make under this plan, as long as the service is active.

4. What happens after the one-year service period ends?

After one year, you will need to renew your service plan to continue receiving support and benefits.

5. Can I purchase this service for multiple systems?

Yes, you can purchase the HPE Pointnext Tech Care Critical service for multiple systems as long as you have the necessary agreements in place.