HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention Post Warranty is engineered for businesses that demand the highest level of support and reliability. This one-year warranty service is designed to provide peace of mind with 24/7 access to expert assistance and on-site repairs, ensuring that your systems remain operational even in the face of unexpected challenges. With a commitment to minimizing downtime and maximizing efficiency, this service is an invaluable asset for any organization looking to maintain peak performance.

• Comprehensive Coverage: The HPE Pointnext Tech Care Critical warranty includes full maintenance for parts and labor, protecting you from unexpected repair and replacement costs.
• 24/7 Support: Enjoy around-the-clock access to expert technicians who are ready to assist you with any technical issues that may arise, ensuring that help is always just a call away.
• On-site Assistance: The service provides prompt on-site support to effectively limit downtime. Technicians will come directly to your location, helping to resolve issues quickly and efficiently.
• Defective Media Retention: This warranty includes the option to retain defective media, allowing you to maintain control over sensitive data while ensuring compliance with your organization's policies.
• Fast Repair Response: Experience a six-hour repair service within a 50-mile radius from your site, ensuring rapid response to minimize disruptions to your business operations.

Technical Details of Product

• Service Type: Tech Care Critical with Defective Media Retention
• Duration: 1 Year
• Response Time: 6 Hours
• Service Hours: 24 x 7
• On-site Service: Yes, within 50 miles
• Parts & Labor: Included

How to Install

To activate your HPE Pointnext Tech Care Critical service, simply follow these steps:

• Purchase the warranty through an authorized HPE distributor or directly from HPE.
• Receive your confirmation and documentation, which will include a service agreement number.
• Contact HPE Pointnext support to register your service and verify your equipment details.
• Familiarize yourself with the support process by reviewing the provided service guide.
• In case of issues, call the provided support number, and have your service agreement number ready for faster assistance.

Frequently Asked Questions

• What is the coverage area for on-site service?
  The on-site service is available within a 50-mile radius from your location.
• How quickly can I expect a technician to arrive?
  You can expect a technician to arrive within 6 hours of reporting an issue.
• What does defective media retention mean?
  Defective media retention allows you to keep any defective storage media for your own auditing or data protection policies.
• Is there a limit on the number of service calls I can make?
  There is no limit on the number of service calls; you will receive support whenever you need it during the warranty period.
• Can I extend the warranty after one year?
  Yes, you can extend your warranty by purchasing an additional service agreement before the current one expires.