HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Enhance your IT infrastructure with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty. Designed to ensure the smooth operation of your hardware, this one-year warranty service is tailored for businesses that require uninterrupted performance and immediate support. With 24/7 availability and on-site assistance, it's a smart investment for your critical equipment.

• Comprehensive On-Site Support: Enjoy the peace of mind that comes with 24 x 7 x 6 hour on-site support. Our expert technicians are available around the clock to address any issues you may encounter, ensuring minimal downtime for your business operations.
• Defective Media Retention: Take advantage of the defective media retention feature that allows you to retain your faulty hard drives. This ensures that sensitive data remains in your control, providing an added layer of security for your information.
• Rapid Response Times: With a six-hour response time for repairs within 80 km of your site, you can count on quick assistance when unexpected hardware failures occur. Our commitment to timely service enhances your operational efficiency.
• Parts Replacement Included: The service encompasses parts replacement, allowing for prompt resolution of issues without extra costs. This ensures that your equipment remains in top condition without the burden of unexpected expenses.
• One-Year Warranty Period: Enjoy a full year of dependable service designed to maximize the efficiency and performance of your hardware. This warranty period guarantees that you receive precise results and proactive maintenance for a stress-free experience.

Technical Details

• Service Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year Post Warranty
• Service Availability: 24 x 7 x 6 Hour On-site Maintenance
• Response Time: 6 Hour Repair (within 80 km distance)

How to Install

To activate your HPE Pointnext Tech Care Critical service, simply follow these steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Receive an activation code with your purchase confirmation.
3. Contact HPE support using the provided contact information and provide your activation code.
4. Once your service is activated, ensure that your organization is familiar with the support process and contact details for emergencies.

Frequently Asked Questions

• What is Defective Media Retention? Defective Media Retention allows you to keep failed drives for data security reasons, ensuring that your sensitive information remains protected.
• Is there a limit to the distance for on-site support? Yes, the six-hour response time applies to locations within 80 km from the technician's base.
• What happens after the first year of service? You have the option to renew the warranty or upgrade your service plan for continued support.
• Are parts costs included in the service? Yes, the HPE Pointnext Tech Care Critical plan includes parts replacement as part of the service package.
• How do I report an issue? You can report an issue by calling the designated HPE support number or using the online support portal once your service is activated.