HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty is designed to provide businesses with the utmost support and maintenance for their critical IT infrastructure. This service ensures that your systems remain operational with minimal downtime, offering peace of mind through dedicated support options. With a robust 24 x 7 x 6 Hour on-site maintenance package, this warranty is tailored to meet the needs of enterprises that rely on consistent performance.

• Comprehensive Support: The HPE Pointnext Tech Care Critical service provides around-the-clock assistance, ensuring your IT systems are supported 24 hours a day, 7 days a week. This means expert help is always just a call away, no matter when issues arise.
• Defective Media Retention: This warranty includes defective media retention, allowing you to keep any faulty hardware. This feature not only secures your data but also simplifies compliance with data protection regulations, providing you with peace of mind.
• On-site Maintenance: Our on-site support guarantees a swift response to any issues, with a service technician dispatched to your location. This ensures that problems are addressed directly and efficiently, minimizing downtime and maintaining your operational integrity.
• Parts & Labor Warranty: The warranty covers both parts and labor, which means you won't have to worry about unexpected repair costs. This characteristic offers better reliability and ensures maximum productivity without additional financial burdens.
• 6 Hour Repair Response Time: With a commitment to service, our 6-hour repair response time within a 50-mile radius ensures that your systems are back up and running quickly, helping you maintain business continuity and reduce potential losses.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Critical
• Defective Media Retention: Included
• Warranty Duration: 1 Year
• Service Availability: 24 x 7 x 6 Hour
• On-site Service: Yes
• Service Response Time: 6 Hours (within 50 miles)
• Coverage: Parts & Labor included

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase the warranty, you will receive a confirmation and instructions on how to activate your service. Typically, you’ll be required to register your HPE equipment online or through the provided contact number. Once registered, you will gain access to 24/7 support, and all future service requests can be initiated through the HPE support portal.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical warranty? This warranty includes 24/7 technical support, on-site maintenance, defective media retention, and coverage for parts and labor for a duration of one year.
• How does defective media retention work? Defective media retention allows you to keep faulty hardware instead of returning it to HPE. This is advantageous for data safety and regulatory compliance.
• What is the response time for service requests? The service guarantees a 6-hour response time for on-site support, ensuring that issues are resolved quickly to minimize downtime.
• Is there a limit to the distance for on-site service? Yes, the on-site service is available within a 50-mile radius of your location.
• How do I contact support? You can contact support through the HPE support portal or by phone, available 24/7 to assist with your needs.