HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty is your ultimate solution for maintaining high availability and performance for your IT infrastructure. Designed for businesses that cannot afford downtime, this service offers comprehensive support and peace of mind, ensuring that your critical systems remain operational while adhering to your data protection policies.

• 24 x 7 x 6 Hour On-Site Support: Access round-the-clock technical support from a dedicated team, ensuring immediate assistance anytime you need it. Whether it’s midnight or midday, rest assured that help is just a call away.
• Defective Media Retention: Retain ownership of defective media, allowing you to keep sensitive data secure. This unique feature ensures compliance with your organization's data protection protocols, putting you in full control of your information.
• All-Inclusive Parts and Labor: This service package covers the cost of parts and labor, which minimizes unexpected expenses and allows you to focus on your core business operations without worrying about additional costs.
• Rapid 6 Hour Repair Response: With a guaranteed repair response time of just 6 hours for locations within 80 km, you can quickly resume your operations, minimizing any potential downtime.
• One-Year Comprehensive Coverage: Enjoy a full year of tailored protection and maintenance services, ensuring that your IT systems operate smoothly and efficiently.

Technical Details

• Service Type: HPE Pointnext Tech Care Critical with Defective Media Retention
• Warranty Duration: 1 Year
• Support Availability: 24 x 7 On-Site Service
• Response Time: 6 Hours (for locations within 80 km)
• Includes: Parts Replacement, Labor, and Defective Media Retention

How to Install

To maximize the benefits of the HPE Pointnext Tech Care Critical service, please follow these steps:

1. Purchase the service from an authorized HPE reseller.
2. Verify that your equipment is compatible with the service terms and conditions.
3. Register your service contract according to the instructions provided at the time of purchase.
4. Keep your contact information updated with HPE for timely notifications about support.
5. If an issue arises, contact HPE support using the service number provided during purchase for immediate assistance.

Frequently Asked Questions

• Q: What is the benefit of Defective Media Retention?

A: The Defective Media Retention feature allows you to keep any defective media, ensuring that sensitive data remains under your control while complying with data protection regulations.

• Q: How can I contact HPE support?

A: You can contact HPE support anytime via the support number provided when you purchase the service. Their technical team is available 24/7 to assist you.

• Q: What is the coverage area for the on-site support?

A: On-site support is available for locations within an 80 km radius, with a guaranteed response time of 6 hours.

• Q: Is there a limit to the number of service calls I can make?

A: There is no limit to the number of service calls, provided they are within the terms of the service agreement.

• Q: Can I renew the service after one year?

A: Yes, you can renew the HPE Pointnext Tech Care Critical service once the initial service period is completed, ensuring continued protection for your IT assets.