HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Ensure the longevity and optimal performance of your IT infrastructure with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty. Designed specifically for businesses that rely on their technology for everyday operations, this service offers a level of assurance that enables you to focus on your core business while we take care of your critical IT needs.

• Comprehensive Support: Benefit from 24 x 7 x 6 Hour on-site maintenance, ensuring your systems are always covered and minimizing downtime.
• Defective Media Retention: Keep critical data secure with our Defective Media Retention feature, allowing you to retain faulty media for further analysis and protection of sensitive information.
• Rapid Repair Response: Experience a remarkable 6 Hour service response time for repairs within an 80 km radius, ensuring that your technology issues are resolved promptly.
• Expert Parts & Labor Warranty: Our warranty covers both parts and labor, providing you with reliable maintenance services that enhance the usability of your systems and reduce the risk of unexpected costs.
• 1-Year Service Duration: Enjoy a full year of service that guarantees maximum productivity and timely results, making it a strategic investment in your IT infrastructure.

Technical Details of the Product

• Service Type: Post Warranty Support
• Service Level: Critical
• Response Time: 6 Hours
• On-site Service: Available 24 x 7
• Defective Media Retention: Included
• Coverage Radius: 80 km from customer site
• Service Duration: 1 Year

How to Install

To initiate your HPE Pointnext Tech Care service:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Provide the necessary details about your existing setup and any specific requirements.
3. Once purchased, you will receive confirmation along with your service agreement.
4. Coordinate with HPE’s support team to schedule your on-site maintenance as required.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes 24 x 7 x 6 Hour on-site maintenance, parts replacement, and defective media retention for a comprehensive IT support solution.
• Is the Defective Media Retention feature mandatory?
  While Defective Media Retention is part of the service, you can choose to utilize it according to your business’s data security policies.
• How does the 6 Hour response time work?
  The 6 Hour response time applies to repairs initiated within an 80 km radius from your location.
• Can I extend the warranty beyond 1 year?
  Yes, you can discuss extension options with your HPE representative prior to the expiry of your warranty service.
• What should I do if I need immediate support?
  Simply contact HPE support through the provided channels in your service agreement for immediate assistance.