HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention is the ultimate solution for businesses seeking reliable and efficient support for their critical IT equipment. This post-warranty service provides extensive maintenance and assistance, ensuring your systems run smoothly and your investment is well-protected. With 24/7 on-site support, this package is designed to minimize downtime and maximize productivity, making it an intelligent choice for any organization.

• Comprehensive Coverage: The service includes on-site support, which guarantees that you have immediate access to expert assistance whenever you need it. This is crucial for maintaining operational efficiency and mitigating potential system failures.
• Defective Media Retention: With this feature, you can retain your defective media for analysis or compliance purposes. This ensures that your sensitive data is protected and that you have the necessary resources to investigate issues further.
• Rapid Response Time: Enjoy peace of mind with a guaranteed 6-hour repair response time within a 50-mile radius of your site. This prompt service minimizes any disruptions to your operations, allowing you to focus on your core business activities.
• Parts and Labor Included: The service covers both parts replacement and labor costs, making it a cost-effective solution for addressing any technical issues. This means you can resolve problems quickly without worrying about unexpected expenses.
• One-Year Service Duration: The warranty lasts for one year, ensuring that you have long-term support and protection for your IT systems. This commitment to service allows you to invest in your equipment with confidence.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Defective Media Retention included
• Post Warranty Coverage: 1 Year
• Service Availability: 24/7
• On-site support provided
• Distance Response Time: 6 hours (within 50 miles)
• Includes Parts Replacement and Labor

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase the service, you will receive confirmation and contact information for your dedicated support team. They will reach out to coordinate the activation of your service. There are no complex installations required on your part; simply ensure that your IT equipment is accessible and operational for the support team when they arrive.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes 24/7 on-site support, defective media retention, parts replacement, and labor coverage for a duration of one year.
• How quickly can I expect service?
  You can expect a technician to be on-site within 6 hours for repairs, provided you are within a 50-mile radius of the service center.
• Do I need to return defective media to HPE?
  No, with the defective media retention feature, you can keep your defective media for your records or further analysis.
• Is this service available globally?
  This service is primarily focused on specific regions; please check with HPE for availability in your area.
• Can I extend the service after one year?
  Yes, HPE provides options to renew or extend your service coverage before the expiration of your current warranty.