HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Enhance the longevity and reliability of your HPE equipment with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty. This extended warranty service is designed to provide peace of mind with its robust features and comprehensive support options, ensuring that your technology remains operational and efficient.

• 24/7 Availability: The HPE Pointnext Tech Care Critical service offers around-the-clock support, so you can receive assistance whenever you need it, day or night.
• On-site Maintenance: Enjoy the convenience of on-site service, allowing technicians to address issues directly at your location, minimizing downtime and optimizing productivity.
• Parts and Labor Included: With coverage for both parts and labor, this warranty provides a hassle-free experience, ensuring that you won't incur unexpected costs during repairs.
• 6-Hour Service Response Time: The warranty guarantees a rapid 6-hour response time for repairs, ensuring that your equipment is back up and running quickly to meet your business needs.
• Defective Media Retention: Benefit from defective media retention, allowing you to retain failed components for your own analysis or secure data destruction, adding an extra layer of data security.

Technical Details of Product

The HPE Pointnext Tech Care Critical service includes:

• Service Duration: 1 Year
• Service Type: On-site support
• Response Time: 6 hours (within 50 miles of customer site)
• Service Coverage: Parts and Labor included
• Defective Media Retention: Yes

How to Install

Once you have purchased the HPE Pointnext Tech Care Critical warranty, there is no actual installation required for the service itself. However, to utilize the on-site support and warranty benefits:

1. Keep your warranty details accessible for reference when needed.
2. Contact the HPE support center via the provided contact information during your warranty period.
3. Provide the necessary details regarding your equipment and the issue you are experiencing.
4. A technician will be dispatched to your location based on the agreed service terms.

Frequently Asked Questions

What is the duration of the warranty?

The HPE Pointnext Tech Care Critical warranty lasts for 1 year after the original warranty period ends.

What does the service cover?

This warranty covers both parts and labor for any necessary repairs, ensuring you won’t face unexpected repair costs.

How quickly can I expect a technician to arrive?

The warranty guarantees a 6-hour response time for on-site service, provided you are within 50 miles of the service location.

Can I retain defective media?

Yes, this service includes defective media retention, allowing you to keep failed components for secure data handling.

Is support available after business hours?

Absolutely! The support is available 24/7, ensuring you receive help whenever you need it.