HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended warranty solution designed for businesses that rely on their IT infrastructure. This service provides comprehensive coverage and peace of mind, ensuring that your equipment remains operational and efficient long after the standard warranty period has ended. With a focus on critical care, this service is available 24/7, making it an invaluable asset for your organization.

• Extended Warranty Coverage: This service extends your warranty by an additional year, providing assurance that your critical IT equipment is protected against unexpected failures.
• Defective Media Retention: Keep any defective media for your records or for security purposes, allowing you to manage data recovery and compliance effectively.
• 24/7 On-site Support: Enjoy around-the-clock access to expert support, ensuring that any issues can be resolved quickly and efficiently, minimizing downtime.
• Rapid Response Time: With a 6-hour service response time for repairs (within 50 miles of the customer site), you can count on swift action to restore your operations.
• Parts & Labor Included: The service encompasses both parts replacement and labor, reducing inventory costs and enhancing dependability, allowing you to focus on your core business.

Technical Details of Product

• Service Type: Extended Warranty with Defective Media Retention
• Duration: 1 Year
• Support Availability: 24 x 7
• Service Response Time: 6 Hours (within 50 miles)
• Includes: Parts and Labor for repairs

How to Install

Installation is straightforward and can be done through the following steps:

1. Purchase the HPE Pointnext Tech Care Critical service through an authorized representative or online.
2. Ensure that your existing warranty details are available for reference.
3. Upon purchase, you will receive confirmation and contact information for accessing your 24/7 support.
4. In the event of a service requirement, simply contact the support line provided to initiate a service request.
5. Follow the instructions given by the support representative for any troubleshooting or to schedule an on-site visit.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  This service includes extended warranty coverage for one year, defective media retention, parts replacement, and labor for on-site repairs.
• What is the response time for service requests?
  The service guarantees a 6-hour response time for repairs within a 50-mile radius of the customer site.
• Can I retain defective media?
  Yes, the defective media retention feature allows you to keep any defective components for compliance and security purposes.
• Is support available outside of business hours?
  Absolutely! The support is available 24/7 to address any issues that arise at any time.
• How do I request service?
  Simply contact the support line provided upon purchasing the service to initiate a service request or for troubleshooting assistance.