HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty, designed to offer the highest level of support for your critical IT infrastructure. This comprehensive support plan ensures that your systems remain operational and efficient, minimizing downtime and maximizing productivity. With 24x7 coverage and a focus on rapid response times, this service plan gives you peace of mind, knowing that expert support is just a call away.

• Critical 24x7 Support: Enjoy round-the-clock access to professional assistance, ensuring you receive timely support when it matters most. Whether it's a critical failure or a simple query, help is available at any hour.
• Defective Media Retention: This unique feature allows you to retain defective media, facilitating compliance and data protection requirements. You can analyze failures and maintain critical information without the need to return failed drives.
• On-Site Maintenance: Our on-site service ensures that repairs are conducted at your location, reducing travel time and allowing your team to remain focused on their tasks. With a service response time of just 6 hours within a 50-mile radius, you can count on swift resolutions.
• Parts & Labor Included: The plan covers parts and labor costs, ensuring that you have no unexpected expenses when it comes to repairing or replacing equipment. This comprehensive coverage maximizes your return on investment.
• One-Year Warranty: With a one-year duration, this service plan provides dependable coverage that allows you to plan for the future. Optimal protection for your equipment ensures that you'll receive accurate results and operational efficiency throughout the year.

Technical Details of the HPE Pointnext Tech Care Critical

• Service Type: Critical Care with Defective Media Retention
• Post-Warranty Coverage: Yes
• Duration: 1 Year
• Response Time: 6 Hours (within 50 miles)
• Support: 24x7 availability
• Service Location: On-site
• Coverage: Parts and Labor included

How to Install

To activate your HPE Pointnext Tech Care Critical service:

1. Purchase the HPE Pointnext Tech Care plan through an authorized HPE dealer or directly from HPE.
2. Upon confirmation of your purchase, you will receive an activation code via email.
3. Follow the instructions in the email to register your service. This typically involves entering the activation code on the HPE support portal.
4. Once registered, you will have immediate access to the benefits of the HPE Pointnext Tech Care service.
5. For any further assistance, contact HPE customer support using the contact information provided in your welcome email.

Frequently Asked Questions

• What is defective media retention?

  Defective media retention allows you to keep malfunctioning drives for your analysis and compliance, rather than returning them to the manufacturer.

• Is on-site service available everywhere?

  On-site service is available within a 50-mile radius of your location, ensuring quick response times for repairs.

• What happens after the one-year warranty expires?

  After the one-year warranty, you can choose to renew your HPE Pointnext Tech Care service to continue enjoying these benefits.

• Are parts and labor really included?

  Yes, both parts and labor are covered under this service plan, so you won’t incur additional costs for repairs.

• How do I contact support?

  Support can be reached 24x7 via phone, email, or through the HPE support portal.