HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty is an essential service solution designed for businesses that demand reliability and performance in their IT infrastructure. With 24 x 7 x 6 hour on-site maintenance support, this warranty plan ensures that your systems stay operational, thereby minimizing downtime and maximizing productivity. The service includes parts replacement, providing peace of mind and allowing you to focus on your core business activities.

• 24 x 7 Availability: Enjoy round-the-clock support with access to expert technicians ready to address your issues at any time, ensuring that your critical systems remain operational.
• On-Site Support: Get fast and convenient on-site assistance, ensuring that technical issues are resolved quickly and efficiently, right at your location.
• Defective Media Retention: Retain defective media to help with data recovery and compliance, providing an added layer of security for your critical information.
• Targeted Service Response: Benefit from a 6-hour service response time for repairs within a 50-mile radius, optimizing your time and resources effectively.
• Parts and Labor Coverage: Enjoy the reliability of comprehensive parts and labor coverage that guarantees the performance of your IT equipment for enhanced productivity.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Coverage: Defective Media Retention included
• Duration: 1 Year Post Warranty
• Service Hours: 24 x 7
• On-Site Maintenance: Yes
• Response Time: 6 Hours (within 50 miles)
• Includes: Parts & Labor Warranty

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these steps:

1. Contact your HPE sales representative to confirm your purchase of the service.
2. Provide the necessary details of your IT infrastructure for the service setup.
3. Receive confirmation of service activation along with your service contract details via email.
4. Keep the contact information for HPE support readily available for instant access to assistance.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Critical warranty cover?
  This warranty covers comprehensive support including parts and labor, on-site support, and defective media retention for one year.
• How quickly can I expect a technician on-site?
  You can expect a technician to arrive at your site within 6 hours for issues that require immediate attention, as long as you are within a 50-mile radius.
• Can I retain defective media?
  Yes, the defective media retention feature allows you to keep malfunctioning media for data recovery purposes.
• Is support available outside normal business hours?
  Absolutely! This service offers 24 x 7 support to ensure that technical issues are addressed whenever they occur.
• What should I do if I need assistance?
  Simply contact HPE support using the contact information provided at the time of service activation, and a technician will assist you promptly.