HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Experience unparalleled support and protection with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty. Designed for businesses that rely on their IT infrastructure, this service plan offers comprehensive support to ensure that your technology operates at peak performance while safeguarding you against unexpected repair and replacement costs.

• 24 x 7 x 6 Hour On-site Support: Enjoy peace of mind with around-the-clock access to expert assistance. Our responsive support team is available 24 hours a day, 7 days a week, ensuring that your IT systems remain operational and any issues are addressed swiftly.
• Defective Media Retention: Retain control over your data with our unique defective media retention policy. This means that if any media becomes defective, you can keep it rather than returning it, allowing for better data security and management.
• Fast On-site Service: Experience minimal downtime with our on-site service and a guaranteed 6-hour repair response time. This prompt service ensures that any hardware issues are resolved quickly, maintaining your business's productivity.
• Comprehensive Parts & Labor Coverage: Our warranty includes both parts and labor, removing the burden of unexpected costs associated with repairs. This all-inclusive coverage allows for hassle-free maintenance and operational efficiency.
• One Year Service Duration: With a full year of service included, you can rely on our support to keep your systems running effectively for an extended period. This long-term protection helps ensure smooth operations and reduces the risk of unforeseen technical problems.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Critical
• Defective Media Retention: Yes
• Warranty Duration: 1 Year
• On-site Response Time: 6 Hours
• Service Availability: 24 x 7
• Distance Limitation: 50 miles from customer site

How to Install

Installation of the HPE Pointnext Tech Care Critical service is seamless and straightforward. Follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Critical with Defective Media Retention service through your HPE sales representative or authorized partner.
2. Once your purchase is confirmed, you will receive a service confirmation, providing you with access to all support resources.
3. Set up your HPE devices and systems as per standard procedures, ensuring that they are registered under your HPE account.
4. Contact the HPE support team using the provided contact information if you encounter any issues. They will guide you through the support process and guarantee timely assistance.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Critical service cover?
  This service covers on-site support, parts replacement, labor costs, and defective media retention for one year.
• How quickly can I expect a response?
  You can expect a 6-hour response time for on-site service within a 50-mile radius from your location.
• Can I keep defective media?
  Yes, the defective media retention policy allows you to retain any defective media, which can help with data security.
• Is this service available 24/7?
  Yes, the service is available 24 hours a day, 7 days a week, ensuring you have support when you need it most.
• How do I get started with the service?
  Simply purchase the service plan from your HPE representative, and you will receive all necessary information to activate your support.