HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential service designed for those who seek reliability and support for their technology infrastructure. This post-warranty service option not only provides critical support but also ensures your data security and peace of mind. With a commitment to excellence and rapid response times, it serves as a safeguard for your business operations, helping to avoid unexpected repair or replacement costs.

• Comprehensive Protection: This service offers extensive protection against unexpected repair and replacement costs, ensuring your technology remains functional and productive.
• Defective Media Retention: Retain defective media for further analysis, allowing you to recover data and minimize downtime in the event of a hardware failure.
• On-Site Support: Benefit from 24 x 7 x 6-hour on-site maintenance, ensuring that expert help is always just a call away. Fast and easy solutions for urgent issues.
• Rapid Response Time: With a 6-hour repair service (within 50 miles of the customer site), you can expect timely completion and increased dependability, minimizing disruptions to your operations.
• Parts & Labor Coverage: Enjoy peace of mind knowing that parts and labor are included, increasing usability and efficiency without unexpected costs.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Defective Media Retention: Yes
• Warranty Duration: 1 Year Post Warranty
• Support Availability: 24/7
• Response Time: 6 hours (within 50 miles)
• Service Coverage: On-site maintenance including parts & labor

How to Install

To get started with your HPE Pointnext Tech Care Critical service:

1. Contact your HPE representative to review your service agreement.
2. Provide necessary information regarding your equipment and current setup.
3. Follow any specific instructions provided by HPE for setup and activation.
4. Ensure your on-site contact is informed about the service coverage for timely support.
5. Keep your contact details updated with HPE for seamless communication.

Frequently Asked Questions

• What is Defective Media Retention? Defective Media Retention allows you to keep any defective disks or hardware for further analysis and data recovery, adding a layer of data protection to your operations.
• Is on-site support available 24/7? Yes, on-site support is available 24/7, ensuring that you have access to expert assistance whenever you need it.
• What happens if my system fails outside the 50-mile radius? If your site is outside the 50-mile radius, the service response may be adjusted based on the terms of your agreement, possibly involving remote support or additional travel arrangements.
• Does the service cover all parts? Yes, the service includes parts replacement as part of the coverage, ensuring you can maintain operational efficiency without unexpected expenses.
• How do I renew my service after the 1 year? Contact your HPE representative before the expiration of your current service to discuss renewal options and maintain continuous support.