HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty. This exceptional service plan is designed to safeguard your HPE equipment after the manufacturer’s warranty expires, ensuring that you continue to enjoy optimal performance and reliability. With 24/7 support and on-site availability, your technology infrastructure remains protected against unexpected breakdowns, allowing you to focus on what truly matters: your business.

• Comprehensive Coverage: The HPE Pointnext Tech Care Critical service provides extensive protection to your critical IT systems post-warranty, ensuring peace of mind against potential failures.
• Defective Media Retention: This feature allows you to retain defective media, which means you can keep your sensitive data safe even while hardware is replaced, enhancing data security and compliance.
• Rapid Response Time: With a guaranteed 6-hour repair response time within a 50-mile radius of your site, you can count on prompt service that minimizes downtime and maximizes operational efficiency.
• On-Site Maintenance: Our skilled technicians provide on-site support, ensuring that service is delivered swiftly and effectively at your location, reducing the need for complex logistics.
• Parts & Labor Service: This service covers both parts and labor, helping to lower your inventory costs while ensuring you have access to the necessary components when issues arise.

Technical Details of the Product

• Warranty Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year (Post Warranty)
• Service Level: 24 x 7 x 6 Hour On-site Support
• Response Time: 6 Hour Repair for within 50 miles
• Defective Media Retention: Yes

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Register your service by providing your HPE product details and service plan number at the HPE support website.
3. Your service will be activated, and you will receive confirmation via email.
4. In case of a service request, contact HPE support directly using the provided contact information and mention your service plan details.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes 24/7 support, on-site maintenance, parts replacement, and defective media retention after the manufacturer’s warranty expires.
• How does defective media retention work?
  Defective media retention allows you to keep the defective component while receiving a replacement, ensuring that your data remains secure during the process.
• What is the average response time for repairs?
  The average response time for repairs under this service is 6 hours, provided you are within a 50-mile radius of HPE support.
• Can I transfer my service plan to another HPE product?
  Generally, service plans are tied to specific products. Please contact HPE support for guidance on transferring service plans.
• Is there an option for extended coverage after the first year?
  Yes, you can renew your HPE Pointnext Tech Care Critical service after the initial year for continued protection and support.