HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty, a premium service plan designed to offer businesses unparalleled protection and support for their critical IT infrastructure. This comprehensive service is tailored to address unexpected repair and replacement costs that can disrupt your operations, ensuring your systems remain reliable and efficient.

• 24/7 On-site Support: Gain peace of mind with 24 x 7 x 6 hour on-site support, ensuring that help is always available whenever you need it. Our dedicated team is just a call away to assist you at any time of the day or night.
• Defective Media Retention: With our defective media retention feature, you can keep ownership of your defective media after a replacement. This is crucial for businesses concerned about data security and compliance, allowing you to manage sensitive information with confidence.
• Rapid Response Time: Experience a speedy 6-hour repair service (within a 50-mile radius) to minimize downtime and keep your operations running smoothly. Our commitment to quick response times ensures that you can return to business without unnecessary delays.
• Comprehensive Parts & Labor Coverage: Enjoy full coverage for parts and labor, eliminating unexpected costs and fostering better usability and increased efficiency in your IT environment. This means you can focus on your core business activities without worrying about maintenance expenses.
• One-Year Dependability: Benefit from a full year of reliable service coverage. This long-term warranty guarantees your IT infrastructure remains supported, providing ongoing peace of mind and confidence in your technology investments.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year (Post Warranty)
• Support Availability: 24 x 7 x 6 Hours
• Response Time: 6 Hours (within 50 miles)
• Coverage: Parts and Labor
• Defective Media Retention: Yes

How to Install

1. Purchase the HPE Pointnext Tech Care Critical service plan through an authorized HPE dealer or online.

2. Once purchased, you will receive a confirmation email with your service contract details.

3. Keep this documentation at hand for reference when you need to request service support.

4. For any on-site support or assistance, simply contact HPE support via the provided contact information in your service agreement.

5. Inform the support team about your issue and provide them with your service contract number for faster processing.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  This service includes 24/7 on-site support, parts and labor coverage, and defective media retention, ensuring comprehensive protection for your IT infrastructure.
• How does defective media retention work?
  Defective media retention allows you to keep the defective media after a replacement has been made, giving you control over your sensitive data.
• What is the response time for service requests?
  The standard response time for on-site service is 6 hours for locations within a 50-mile radius.
• Is this service available for all HPE products?
  This service is specifically designed for critical HPE systems. Please check with HPE support for compatibility with your specific hardware.
• Can I renew the HPE Pointnext Tech Care Critical service after one year?
  Yes, you can renew the service plan upon expiration to continue enjoying its benefits.