HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential post-warranty service solution designed to provide comprehensive support and assurance for your IT infrastructure. This service ensures that you remain operational and protected against unexpected repair and replacement costs, giving you the peace of mind you need to focus on your business. Whether you encounter hardware failures or need parts replacements, this service is tailored to meet your needs round the clock.

• 24/7 Availability: Enjoy the convenience of a 24 x 7 x 6-hour on-site service that guarantees support when you need it the most, enabling uninterrupted business operations.
• Defective Media Retention: This unique feature allows you to retain defective media, providing security for data recovery and compliance with organizational policies.
• Rapid Response Time: With a service response time of just 6 hours for on-site repairs, you can count on timely support within a 50-mile radius, minimizing downtime and enhancing productivity.
• Comprehensive Parts & Labor Coverage: This service includes both parts and labor, significantly reducing inventory costs while ensuring you have access to critical components whenever necessary.
• One-Year Service Guarantee: With a full year of service duration, you can ensure maximum operational productivity, delivering timely results for your organization while minimizing potential disruptions.

Technical Details of the Product

• Service Type: Post Warranty Technical Support
• Service Duration: 1 Year
• Service Coverage: 24 x 7 x 6 Hour On-Site
• Response Time: 6 Hours (within 50 miles)
• Includes: Parts & Labor, Defective Media Retention

How to Install

To activate your HPE Pointnext Tech Care Critical service, simply contact your HPE representative or service partner. They will guide you through the setup process, ensuring that you are registered for the service and that all necessary information is documented. Installation does not require any physical changes to your hardware, as it is a service-based solution that activates the benefits associated with your existing HPE products.

Frequently Asked Questions

• What is the benefit of Defective Media Retention?
  Defective Media Retention allows you to keep failed drives or media, which is essential for data recovery and compliance purposes.
• How quickly can I expect service?
  Our service guarantees a response time of 6 hours for on-site support, ensuring minimal downtime for your operations.
• Is this service suitable for my business size?
  Yes, this service is designed to provide critical support for businesses of all sizes, ensuring that you have the necessary protection for your IT infrastructure.
• Can I extend my service after one year?
  Absolutely! You can discuss renewal options with your HPE representative to ensure continued coverage and support.
• What does the 24/7 availability mean for my operations?
  Our 24/7 service availability ensures that you have access to expert support around the clock, reducing any potential disruptions to your business operations.