HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention is a robust solution designed to provide exceptional post-warranty support for your IT infrastructure. With a focus on maintaining peak performance and minimizing downtime, this warranty package offers comprehensive on-site assistance and rapid response times, ensuring your organization can operate smoothly and efficiently.

• Comprehensive 1-Year Coverage: Enjoy peace of mind with a full year of critical tech care, ensuring that your systems remain operational and effective long after the standard warranty period ends.
• On-Site Support 24/7: Benefit from around-the-clock access to expert technicians, dedicated to providing immediate assistance and resolving issues without delay, directly at your location.
• Rapid 6-Hour Response Time: With a commitment to rapid service, our technicians are ready to respond within 6 hours from the time of contact, ensuring that your operational disruptions are minimized.
• Defective Media Retention: Retain control over your defective media, allowing you to manage sensitive data and recovery processes while reducing potential compliance issues.
• Parts and Labor Warranty: The maintenance package includes both parts replacement and labor, providing you with a comprehensive solution that enhances the usability and efficiency of your IT systems.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 6 hours (for customer sites within 50 miles)
• Support Availability: 24 x 7
• Service Type: On-site support
• Media Retention: Defective media retention included

How to Install

To activate your HPE Pointnext Tech Care Critical service, simply follow these steps:

1. Purchase the service package through an authorized HPE dealer or directly from HPE.
2. Upon confirmation, you will receive a service agreement outlining the terms and conditions.
3. Register your product using the given activation code on the HPE Pointnext website.
4. Once registered, you will have access to all support options and can request service as needed.
5. Keep your contact information updated to ensure prompt responses from the support team.

Frequently Asked Questions

• What does the Defective Media Retention feature include?
  This feature allows you to retain defective media for your analysis, recovery, or compliance purposes, rather than returning it to the manufacturer.
• How quickly can I expect support?
  The HPE Pointnext Tech Care Critical service guarantees on-site response within 6 hours for locations within 50 miles of the service center.
• Is this service available for all HPE products?
  This service is specifically designed for eligible HPE products. You should confirm the compatibility of your equipment with an authorized dealer.
• Can I renew my service after one year?
  Yes, you have the option to renew your service agreement prior to its expiration to continue receiving uninterrupted support.
• What should I do if I need support?
  Simply contact HPE support through the designated channels provided in your service agreement, and you will be guided on the next steps.