HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Ensure the longevity and efficiency of your HPE products with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty. This comprehensive service plan is designed to provide you with unparalleled support, ensuring you are never left in the dark when unexpected issues arise. With a commitment to keeping your systems running smoothly, this plan offers extensive coverage that meets the demands of today’s fast-paced environments.

• Comprehensive Support: Experience 24 x 7 x 6 hour on-site maintenance that guarantees your systems are always protected and operational, providing you peace of mind around the clock.
• Rapid Response Time: With a remarkable 6-hour repair service response time within a 50-mile radius, you can trust that your issues will be resolved quickly and efficiently, minimizing downtime and keeping your business on track.
• Parts & Labor Included: This service plan covers both parts replacement and labor costs, ensuring that you won’t face unexpected repair or replacement expenses, making budgeting easier and more predictable.
• Defective Media Retention: With the Defective Media Retention feature, you have the flexibility to retain failed media. This not only provides peace of mind but allows for easier handling of sensitive data and compliance issues.
• 1-Year Service Duration: Enjoy a full year of dedicated service that ensures maximum efficiency and precise results for your HPE products, allowing you to focus on what matters most—growing your business.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Defective Media Retention: Yes
• Warranty Period: 1 Year
• Service Availability: 24 x 7 x 6 Hour on-site support
• Repair Response Time: 6 Hours within a 50-mile radius
• Coverage: Parts & Labor included

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase this plan, you will receive confirmation and details for activating your coverage. Simply follow the provided instructions to ensure your HPE equipment is enrolled in the service. For on-site support, contact HPE support directly when a service need arises. They will guide you through the process and dispatch a technician to your location if necessary.

Frequently Asked Questions

• What is the response time for service requests?
  The response time for service requests is 6 hours within a 50-mile radius from your location.
• Can I retain defective media?
  Yes, the Defective Media Retention feature allows you to keep failed media, making it easier to manage sensitive data.
• What does the 24 x 7 x 6 hour support entail?
  This means you will have access to support 24 hours a day, 7 days a week, with a guaranteed on-site response within 6 hours.
• Are parts and labor covered under this plan?
  Yes, the plan includes both parts and labor, protecting you from unexpected repair costs.
• What is the duration of the warranty?
  The warranty lasts for 1 year, ensuring you receive ongoing support and maintenance for your HPE products.