Description
Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention, a comprehensive post-warranty maintenance solution designed to safeguard your IT infrastructure. This service plan extends your protection for an entire year after the manufacturer’s warranty expires, ensuring your operations remain uninterrupted and efficient. With 24/7 on-site support and a commitment to rapid repairs, you can trust that your systems are in capable hands.
- 24/7 Availability: Benefit from round-the-clock support, ensuring that help is always just a call away no matter the time of day or night.
- On-site Service: Enjoy the convenience of on-site servicing within a 50-mile radius, allowing for quick resolution of any issues that may arise with your equipment.
- Defective Media Retention: Keep defective media for your own records or secure data destruction, providing peace of mind when it comes to sensitive information.
- Timely Repair Response: Experience a fast 6-hour repair service, minimizing downtime and allowing your business operations to continue with minimal interruption.
- Comprehensive Parts and Labor Coverage: Reduce your inventory costs while ensuring maximum dependability with our parts and labor service, covering all necessary replacements and repairs.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Critical
- Duration: 1 Year Post Warranty
- Service Coverage: 24 x 7 x 6 Hour On-site Support
- Response Time: 6 Hours (distance from customer site - 50 miles)
- Inclusions: Parts and Labor, Defective Media Retention
How to Install
Installing the HPE Pointnext Tech Care Critical service plan is straightforward. Simply contact your HPE representative or authorized dealer to initiate the service activation. Once the service is confirmed, a technician will reach out to schedule an on-site visit and ensure your systems are registered for support. If any issues arise, simply call the 24/7 support line for immediate assistance.
Frequently Asked Questions
- What is Defective Media Retention? Defective Media Retention allows you to keep any faulty media for your records or to ensure secure data disposal, which is crucial for protecting sensitive information.
- Is there a limit to the number of service calls I can make? There is no limit to the number of service calls; you can call as needed within the 24/7 support framework.
- How quickly can I expect a technician to arrive? Our service guarantees a technician will be on-site within 6 hours for any issues reported within a 50-mile radius.
- Does this service include preventative maintenance? While the HPE Pointnext Tech Care Critical primarily focuses on critical repairs, it is advisable to schedule regular check-ups to maximize system efficiency and longevity.
- Can I extend the service beyond one year? Yes, you can renew the service at the end of the one-year period for continued protection and support.
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