HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Maximize the longevity and performance of your HPE equipment with the HPE Pointnext Tech Care Critical with Defective Media Retention service. Tailored for customers needing extra support post-warranty, this service offers comprehensive maintenance solutions to ensure your systems run smoothly. With 24/7 access to technical support and a one-year service duration, you can trust that your critical operations are backed by reliable and efficient service.

• 24/7 Technical Support: Enjoy round-the-clock access to expert technical assistance, ensuring that any issues are promptly addressed no matter the time of day.
• On-Site Service: Benefit from on-site maintenance services that bring the support directly to your location, providing convenience and minimizing downtime.
• Defective Media Retention: Keep control of your data with the defective media retention feature, allowing you to securely manage and retain defective components as per compliance regulations.
• Quick Response Time: Experience a fast 6-hour response time for repairs within a 50-mile radius, ensuring that your systems are back up and running with minimal disruption.
• Comprehensive Parts & Labor Coverage: This service includes all necessary parts and labor, ensuring that maintenance tasks are completed efficiently and professionally, maximizing your operational productivity.

Technical Details

• Service Type: Post Warranty Support
• Duration: 1 Year
• Support Hours: 24 x 7
• On-site Service: Yes
• Response Time: 6 Hours (within 50 miles)
• Defective Media Retention: Included

How to Install

To install the HPE Pointnext Tech Care Critical service, follow these steps:

1. Purchase the service through an authorized HPE vendor or directly from HPE.
2. Upon purchase, you will receive a service contract confirmation with a unique service ID.
3. Keep the service contract documentation handy as you may need to reference it when requesting support.
4. For urgent issues, contact the HPE support line and provide them with your service ID to initiate assistance.
5. Schedule an on-site visit if necessary, and prepare your equipment for inspection by HPE technicians.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24/7 technical support, on-site service, parts and labor coverage, and defective media retention.

2. How does defective media retention work?

Defective media retention allows you to retain any defective components, ensuring that sensitive data is managed securely while complying with industry regulations.

3. Where can I get support for my HPE equipment?

You can access support through HPE’s dedicated support line or online customer service portal, available 24/7.

4. What is the typical response time for on-site service?

The typical response time for on-site service is 6 hours within a 50-mile radius from the service location.

5. Is there a limit to the number of service calls I can make during the warranty period?

There is no limit to the number of service calls; the service is designed to provide comprehensive support as needed throughout the warranty period.