HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

Enhance the longevity and reliability of your HPE systems with the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty. This comprehensive 1-year warranty plan is designed to ensure your critical HPE equipment remains operational even after the standard warranty period has expired. With unparalleled support features and benefits, you can have peace of mind knowing your systems are in capable hands.

• 24/7 Support: Enjoy round-the-clock assistance from a dedicated support team, always ready to resolve any issues that may arise, ensuring minimal disruption to your operations.
• On-Site Service: Benefit from the convenience of on-site service, which significantly minimizes downtime by bringing solutions directly to your location, enhancing your operational efficiency.
• 6-Hour Response Time: Experience peace of mind with a guaranteed repair response time of just 6 hours (within 50 miles of the customer site), ensuring your systems are back up and running swiftly when you need them the most.
• Defective Media Retention: Retain defective media, allowing you to maintain control over your data and recover critical information from malfunctioning devices, protecting your valuable assets.
• Parts & Labor Included: This warranty covers both parts and labor, eliminating unexpected costs while ensuring maximum dependability for your equipment and minimizing inventory needs.

Technical Details of Product

• Product Type: Extended Warranty
• Service Duration: 1 Year
• Service Features: 24/7 support, on-site service, parts replacement, defective media retention
• Response Time: 6 hours (within 50 miles)
• Warranty Type: Post Warranty

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Receive confirmation of your warranty purchase via email or physical documentation.
3. Keep your service confirmation details handy for any future service requests.
4. In case of a service requirement, contact the HPE support team using the details provided in your confirmation.
5. Follow the support team's instructions for scheduling an on-site service visit.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Critical warranty? The warranty covers parts replacement, on-site service, and support for defective media retention, ensuring your equipment remains operational.
• How do I make a service request? You can make a service request by contacting HPE's support team directly using the contact information provided in your warranty confirmation.
• What is the response time for service requests? HPE guarantees a response time of 6 hours for on-site service within 50 miles of the customer site.
• Can I choose not to retain defective media? Defective media retention is a key feature of this warranty; however, you can discuss specific needs with the support team if you have concerns.
• Is this warranty available for all HPE products? This warranty is applicable to eligible HPE products and systems; please consult with your HPE representative for specific eligibility details.