HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical with Defective Media Retention is an indispensable solution for businesses that rely on HPE hardware. This post-warranty service extends your coverage, ensuring that your equipment is safeguarded against potential failures even after the manufacturer’s warranty has expired. With comprehensive 24/7 on-site support, your operations can continue uninterrupted, letting you focus on what matters most—growing your business.

• Comprehensive Coverage: Protects your HPE hardware from breakdowns after the manufacturer's warranty expires, providing you with peace of mind.
• Defective Media Retention: Keeps defective media on-site, ensuring that your sensitive data remains protected and accessible even during replacement.
• Rapid Response Time: Enjoy a fast 6-hour repair response time (within 50 miles of the customer site) to minimize downtime and keep your operations running smoothly.
• On-site Service: Benefit from on-site maintenance, which increases efficiency and allows for quick resolution of issues without the need for shipping or delays.
• Parts and Labor Included: This service includes all necessary parts and labor, ensuring that tasks can be completed quickly and efficiently, boosting your productivity.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Critical support with Defective Media Retention
• Availability: 24/7 Coverage
• Response Time: 6 Hours
• On-Site Service Radius: 50 miles from customer site

How to Install

To ensure you are covered by the HPE Pointnext Tech Care Critical service, simply follow these steps:

1. Contact your HPE reseller or HPE representative to purchase the service.
2. Provide details of your HPE hardware that requires coverage.
3. Confirm your service start date and ensure that your hardware is registered for service.
4. Once registered, you will receive an agreement outlining the coverage and support details.
5. Keep the contact information for HPE Pointnext tech support readily available for immediate assistance.

Frequently Asked Questions

• Q: What is the main benefit of the Defective Media Retention feature?

  A: This feature allows you to retain defective media on-site, ensuring that your sensitive information is protected during replacement and enabling you to manage your data security effectively.

• Q: How quickly can I expect a technician to arrive?

  A: With the 6-hour response time, a technician will typically arrive within six hours from the time you report an issue, provided you are within 50 miles of the service area.

• Q: Is parts replacement included in the service?

  A: Yes, the HPE Pointnext Tech Care Critical service includes all necessary parts and labor for repairs, ensuring that you are fully supported throughout the duration of your warranty.

• Q: What happens after the one-year service period ends?

  A: You will have the option to renew your service contract to continue receiving support for your HPE hardware after the initial one-year period.

• Q: Can I transfer this service to another location?

  A: The service is typically tied to the specific hardware and location identified at the time of purchase. To transfer the service, you would need to contact HPE support for assistance.