HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 2 Year - Warranty

Introducing the HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 2 Year Warranty. This comprehensive maintenance solution is designed specifically for businesses that demand high uptime and reliability from their IT infrastructure. With 24/7 support and rapid on-site repair capabilities, it ensures your systems remain operational, minimizing downtime and maximizing productivity. Experience peace of mind with this robust service plan, tailored to meet the unique needs of your organization.

• Comprehensive Coverage: The HPE Pointnext Tech Care Critical service plan offers extensive protection against unexpected repair and replacement costs, ensuring your business operations are safeguarded against unforeseen challenges.
• Defective Media Retention: This service includes a defective media retention feature which allows you to retain defective parts, giving you control over data security and compliance while preventing data loss.
• On-Site Service: Benefit from our on-site service capability, which guarantees a timely response to issues. With a service response time of just 6 hours within an 80 km radius, you can count on rapid assistance to keep your systems running smoothly.
• Parts and Labor Included: Our warranty covers both parts and labor, enabling efficient and swift repairs. This characteristic enhances productivity by ensuring that your IT environment is promptly restored to optimal functioning.
• Two-Year Duration: With a service duration of two years, you have the reassurance of sustained support and maintenance, providing long-term dependability and accurate results for your business needs.

Technical Details

• Service Type: Maintenance & Support
• Duration: 2 Years
• Service Availability: 24 x 7
• Response Time: 6 Hours (within 80 km)
• Features: On-site service, parts replacement, defective media retention
• Service Characteristics: Comprehensive parts and labor coverage

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service plan through an authorized HPE partner or directly from HPE.
2. Provide your HPE device details (serial number, model) and your contact information.
3. Receive confirmation of service activation via email along with your service agreement.
4. In case of an incident, contact HPE support using the provided contact details in the service agreement.
5. Prepare for the technician's arrival by ensuring access to the device and any necessary documentation.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

This service includes on-site maintenance, parts replacement, and defective media retention for a comprehensive support experience.

2. How quickly can I expect service after reporting an issue?

You can expect a technician to arrive within 6 hours of reporting an issue, provided you are within an 80 km radius of the service location.

3. Can I retain the defective parts after a repair?

Yes, the defective media retention feature allows you to keep the faulty parts for security and compliance reasons.

4. Is this service available for all HPE products?

This service is specifically designed for select HPE products. Please consult with an authorized HPE partner to verify compatibility.

5. What happens after the two-year service period?

You can renew your service plan by contacting HPE or your HPE partner before the expiration of your current service agreement.