HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service is designed specifically for businesses that demand uninterrupted service and reliability from their IT infrastructure. This comprehensive service package ensures that you have access to expert support whenever you need it, allowing you to focus on your core business operations without worrying about potential downtime or unexpected issues.

• 24 x 7 x 4 Hour On-Site Support: Experience peace of mind with around-the-clock availability of expert support ready to assist you at a moment's notice. Our dedicated team ensures that any issues are addressed swiftly and efficiently, minimizing disruption to your operations.
• Parts Replacement Service: Benefit from a reliable parts replacement service that guarantees dependable efficiency. This feature is essential for maintaining optimal performance and reducing the likelihood of breakdowns, allowing you to keep your business running smoothly.
• Quick Solutions with Expert Availability: On-site support means that qualified experts are available to resolve issues directly at your location. This not only speeds up troubleshooting but also helps to prevent recurring problems, providing you with a more stable IT environment.
• 100-Mile Parts and Labor Response Time: With a guaranteed 4-hour response time for parts and labor within a 100-mile radius of your site, you can count on our service to meet your urgent needs. This feature is designed to accommodate your business's requirements with maximum reliability.
• Three-Year Service Duration: Enjoy the benefits of a 3-year service agreement that ensures maximum dependability and accurate results. This long-term commitment allows you to plan your budget effectively while enjoying uninterrupted service and support.

Technical Details

• Service Type: Extended Service
• Service Duration: 3 Years
• Support Availability: 24 x 7
• Response Time: 4 Hours
• On-site Service: Yes
• Parts and Labor Coverage: Included
• Distance Coverage: 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Essential - Extended Service, follow these simple steps:

1. Purchase the service package through an authorized HPE dealer or directly from HPE.
2. Register your service agreement using the HPE service portal or by contacting customer support.
3. Provide necessary details such as your product serial number, company information, and service location.
4. Once registered, bookmark the HPE service portal for easy access to support resources.
5. In case of any issues, simply contact the 24/7 support team using the provided contact information.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Essential service cover?
  This service covers on-site support, parts replacement, and labor for a period of three years, ensuring that your IT environment remains operational and efficient.
• How quickly can I expect a technician to arrive?
  Our service guarantees a 4-hour response time for parts and labor within a 100-mile radius of your location.
• Can I extend my service agreement beyond three years?
  Yes, HPE offers options to renew or extend your service agreement as it approaches its expiration date.
• Is training included with the service?
  While the primary focus of this service is maintenance and support, HPE offers additional training resources that can be purchased separately to help your team maximize the utility of HPE products.
• How do I contact support?
  You can contact our 24/7 support team through the HPE service portal or by using the provided phone number and email address once your service is activated.