HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service is a comprehensive maintenance solution designed to keep your systems running smoothly and efficiently. This service offers 24/7 support, ensuring that technical issues are addressed promptly to minimize downtime and maintain peak performance. With a commitment to reducing the total cost of ownership, this service plan provides peace of mind through reliable parts replacement and on-site support.

• 24/7 Technical Support: Enjoy around-the-clock access to expert support, ensuring that all your technical issues are dealt with promptly and effectively, no matter the time of day.
• 4-Hour Response Time: Experience rapid service with a guaranteed 4-hour response time for parts and labor within 100 miles of your location, minimizing downtime and keeping your systems operational.
• Extended 3-Year Coverage: Benefit from a long-term service plan that covers your HPE equipment for three years, ensuring sustained performance and reliability.
• On-Site Support: Get fast and easy access to on-site assistance, allowing for immediate resolution of issues without the need for extensive delays.
• Predictable Cost of Ownership: Keep your budget in check with a predictable total cost of ownership, allowing for easier financial planning and management.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Support Coverage: 24 x 7
• Response Time: 4 Hours (within 100 miles)
• Service Includes: Parts and Labor
• Service Location: On-site

How to Install

To activate your HPE Pointnext Tech Care Essential - Extended Service, simply follow these steps:

1. Purchase the service plan through an authorized HPE reseller or directly from HPE.
2. Once your purchase is confirmed, you will receive an activation code via email.
3. Contact HPE support with your activation code to register your service plan.
4. Ensure that your HPE equipment is registered under your corporate account for seamless service access.
5. For any future service requests, just call the support hotline or create a ticket through the HPE support portal.

Frequently Asked Questions

1. What is covered under the HPE Pointnext Tech Care Essential service?

This service covers on-site support, parts replacement, and labor to address any technical issues with your HPE equipment.

2. How do I contact support if I encounter an issue?

You can contact HPE support via their hotline or through the HPE support portal, both available 24/7.

3. Is there a limit on the number of service calls I can make?

No, there is no limit on the number of service calls you can make while covered under the service plan.

4. Can I use this service for multiple HPE devices?

This service is typically linked to a specific HPE device or system. For multiple devices, consider purchasing additional service plans.

5. What should I do if I need service outside of the 100-mile radius?

If you require service outside this radius, please contact HPE support for options available in your area, as terms and response times may vary.