HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service is designed to provide businesses with an unparalleled level of technical support and maintenance services. This comprehensive service package ensures that your HPE systems remain operational and efficient, allowing your organization to focus on its core objectives without the worry of technical disruptions. With round-the-clock assistance and rapid response times, the HPE Pointnext Tech Care Essential service is your go-to solution for reliable IT support.

• 24/7 Availability: Enjoy peace of mind with round-the-clock support to address your technical issues anytime you need assistance.
• Rapid Response Time: Benefit from a 4-hour service response time, helping you minimize downtime and maintain operational efficiency within a 100-mile radius of your location.
• On-Site Service: Experience hassle-free maintenance with on-site support, ensuring convenience and ease of operation directly at your business premises.
• Parts and Labor Coverage: This service package includes both parts and labor, allowing for swift resolution of your technical problems, enhancing productivity and effectiveness.
• Extended Service Duration: With a 3-year service commitment, you can rely on consistent support that delivers timely results and maximizes productivity for your organization.

Technical Details of HPE Pointnext Tech Care Essential - Extended Service

• Service Type: Extended service and maintenance
• Duration: 3 Years
• Service Coverage: 24 x 7 x 4 Hour on-site support
• Response Time: 4 hours
• Service Area: 100 miles from customer site
• Inclusions: Parts replacement, labor service, on-site diagnostics and repair

How to Install

To take advantage of the HPE Pointnext Tech Care Essential service, follow these simple steps:

• Contact your HPE representative or authorized reseller to purchase the service plan.
• Provide necessary information about your HPE system and your business location to ensure service eligibility.
• Once the service is activated, you will receive confirmation and details on how to access support.
• For any technical issues, simply call the 24/7 support line to initiate a service request.
• HPE technicians will be dispatched to your site to address and resolve the issue quickly.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Essential service cover?

  This service covers parts replacement and on-site labor to resolve technical issues with your HPE systems, ensuring minimal downtime and efficient maintenance.

• What is the response time for service requests?

  The service guarantees a response time of 4 hours for on-site assistance within a 100-mile radius from your location.

• Is this service available internationally?

  The service is primarily designed for specific regions; please check with your local HPE representative for availability in your area.

• Can I extend my service beyond the initial 3 years?

  Yes, you can discuss options for service extension with your HPE representative before the expiration of the initial term.

• How do I initiate a service request?

  To initiate a service request, contact the 24/7 support line provided upon service activation and follow the instructions to get the necessary assistance.