HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

Introducing the HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service, your ultimate solution for ensuring that your systems operate at peak performance. This top-notch service plan guarantees that your hardware remains in expert hands, providing unparalleled support designed to keep your operations running smoothly and efficiently. With 24 x 7 x 4-hour on-site maintenance, you can rest easy knowing that immediate assistance is just a phone call away. Experience peace of mind and enhanced operational efficiency with this comprehensive service.

• 24/7 Support: Enjoy around-the-clock customer support, ensuring that HPE Pointnext is always there to assist you whenever issues arise, day or night.
• Rapid Response Time: With an impressive 4-hour parts and labor response time within a 100-mile radius, any disruptions to your operations will be swiftly addressed and resolved.
• Comprehensive Coverage: The service plan includes extensive on-site maintenance and parts replacement, significantly reducing downtime due to hardware failures, allowing for a quick recovery.
• Predictable Costs: Offering a predictable total cost of ownership, you can effectively budget for your expenditures without worrying about hidden costs or unexpected expenses.
• Enhanced Productivity: By ensuring optimal maintenance of your systems, the HPE Pointnext Tech Care Essential service enhances your operational efficiency, enabling your business to focus on growth and success.

Technical Details of the Product

The HPE Pointnext Tech Care Essential - Extended Service comes equipped with a variety of technical features carefully designed to provide top-tier support:

• Service Duration: 3 years of extensive coverage.
• Service Level: 24 x 7 x 4 hour on-site support.
• Response Radius: On-site assistance within a 100-mile radius from the customer site.
• Parts & Labor: Comprehensive coverage ensuring minimal downtime.

How to Install

Installing the HPE Pointnext Tech Care Essential service is a straightforward process:

1. Purchase the HPE Pointnext Tech Care Essential service plan tailored to your business needs.
2. Contact HPE support to register your service plan and provide the necessary information about your hardware.
3. Upon successful registration, you will receive confirmation along with details on how to access support and services.
4. If you encounter hardware failure, contact support to initiate your service request.
5. A technician will be dispatched to your location within the stipulated response time to resolve any issues.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Essential service cover? The service covers on-site maintenance, parts replacement, and 24/7 technical support for a duration of three years.
• How quickly can I expect a technician to arrive? The service guarantees a 4-hour response time for parts and labor within a 100-mile radius from your customer site.
• Is there a limit to the number of service requests I can make? No, you can request service as needed throughout the duration of your 3-year plan.
• What is the total cost of ownership with this service? The total cost is predictable, with no hidden fees, allowing you to budget your expenditures effectively.
• How do I contact support if I need assistance? You can contact HPE Pointnext support through the provided support channels in your service registration documentation.