HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential - Extended Service is a comprehensive maintenance solution designed to keep your IT systems running smoothly and efficiently for three years. With 24/7 support and a robust on-site service component, this plan ensures your technology investments are protected against unexpected downtime and repair needs, ultimately delivering peace of mind along with predictable costs.

• 24/7 Availability: The HPE Pointnext Tech Care Essential service is available around the clock, providing you with the support you need whenever you need it. No more worrying about business disruption; help is just a call away.
• Four-Hour Response Time: Enjoy a service response time of just four hours (within 100 miles of your site). This rapid response ensures that if an issue arises, it will be addressed promptly to minimize any potential impact on your operations.
• On-Site Maintenance: This service includes on-site support, allowing technicians to come directly to your location to diagnose and resolve issues quickly and efficiently. This means less downtime and more productivity for your business.
• Parts & Labor Included: The service includes both parts replacement and labor, making it easier for you to manage costs and repairs. You can rest assured that any necessary components will be covered, saving you from unexpected expenses.
• Predictable Total Cost of Ownership: With this extended service plan, you can predict your maintenance costs over the three-year period, allowing for better budgeting and resource allocation. No hidden fees or surprise charges.

Technical Details of Product

• Service Duration: 3 Years
• Support Type: 24 x 7 x 4 Hour On-site Maintenance
• Service Response Time: 4 Hours (100 miles from customer site)
• Service Includes: Parts and Labor

How to Install

To start utilizing the HPE Pointnext Tech Care Essential - Extended Service, follow these steps:

1. Purchase the Service: Add the service plan to your cart and complete the purchase process to initiate coverage.
2. Schedule Initial Consultation: After purchase, contact HPE customer support to schedule an initial consultation, where your specific needs and requirements will be discussed.
3. Onboarding Process: During the first consultation, technicians will assist you in setting up your service preferences and explain how to access 24/7 support.
4. Regular Check-Ins: Throughout the service period, you will receive regular check-ins for preventive maintenance, ensuring that everything runs optimally.

Frequently Asked Questions

Q: What does the service cover?
A: The HPE Pointnext Tech Care Essential - Extended Service covers parts replacement and labor for maintenance, along with 24/7 support and a four-hour response time for on-site service.

Q: Is there a limit to the number of service calls I can make?
A: There is no limit to the number of service calls – you can reach out for support as needed within the terms of the service agreement.

Q: How do I contact technical support?
A: Technical support can be reached through the HPE customer support line or via the HPE support portal, available 24/7.

Q: What happens after three years?
A: After the three-year period, you will have the option to renew your service plan for continued maintenance and support.

Q: Can I transfer my service to another location?
A: Typically, the service is tied to the original service location; however, you can discuss options for transfer with your HPE representative.