HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service

Ensure the longevity and efficiency of your HPE solutions with HPE Pointnext Tech Care Essential - Extended Service. This comprehensive service plan is designed for businesses that prioritize reliability and swift support for their critical IT infrastructure. With the assurance of 24/7 on-site service and a commitment to resolving issues promptly, you can focus on your core operations while we take care of your technology needs.

• 24/7 Availability: Enjoy around-the-clock access to expert support. Whether it's day or night, you can rely on HPE technicians to be available to assist you with any unexpected issues that may arise.
• 4-Hour Response Time: With a guaranteed response time of 4 hours, you can count on HPE to deliver parts and labor within a 100-mile radius of your location, ensuring that your systems are back up and running quickly.
• On-Site Support: The convenience of on-site service means that our technicians will come directly to your location to resolve any problems, minimizing downtime and allowing your team to maintain productivity.
• Parts Replacement Service: Our parts replacement service guarantees a dependable supply of necessary components, allowing for hassle-free and efficient repairs, which ultimately enhances the reliability of your IT infrastructure.
• Comprehensive Maintenance: Our service includes both parts and labor, ensuring that you receive complete support for your systems. This comprehensive approach allows for reliable maintenance with added usability and peace of mind.

Technical Details of Product

• Service Duration: 3 years
• Service Type: On-site maintenance with parts and labor included
• Response Time: 4 hours for parts and labor
• Distance from Customer Site: 100 miles
• Support Availability: 24 x 7

How to Install

Installation of the HPE Pointnext Tech Care Essential service is seamless and straightforward. After purchasing the service plan, you will receive confirmation and an onboarding packet from HPE. Follow these simple steps:

1. Review the service agreement and terms outlined in your onboarding packet.
2. Ensure that your HPE products are registered and eligible for service coverage.
3. Contact HPE customer support to activate your service plan, if necessary.
4. Have your product information readily available for a smooth activation process.
5. If a service issue arises, reach out to HPE support 24/7 for prompt assistance and service dispatch.

Frequently Asked Questions

Q: What is included in the HPE Pointnext Tech Care Essential service?

A: The service includes 24/7 on-site support, parts and labor for repairs, and a guaranteed 4-hour response time for issues within 100 miles of your location.

Q: How do I contact support if I have an issue?

A: You can reach HPE support by calling the dedicated support number provided in your service agreement or through the HPE support portal online.

Q: Can I extend my service plan after the initial 3 years?

A: Yes, HPE allows you to renew your service plan before it expires to ensure continued support and maintenance.

Q: What should I do in case of a hardware failure?

A: Contact HPE support immediately. They will initiate the service request and arrange for a technician to assist you as per the terms of your service plan.

Q: Is this service available for all HPE products?

A: The HPE Pointnext Tech Care Essential service is primarily designed for specific HPE hardware and solutions. Check with HPE to confirm if your products are eligible.