HPE Pointnext Tech Care Essential - Extended Service - 4 Year - Service

HPESKU: 7545984

Price:
Sale price$1,313.94

Description

The HPE Pointnext Tech Care Essential - Extended Service is designed to provide comprehensive support and maintenance for your IT infrastructure. This 4-year service plan ensures you receive expert assistance and timely repairs, allowing you to focus on your core business without the stress of unexpected downtime. With a commitment to delivering peace of mind, this service guarantees that your systems are always in optimal condition, ready to meet your operational demands.

  • 24 x 7 x 4 Hour On-site Support: Enjoy round-the-clock access to expert technicians who are ready to assist you at any time. The fast 4-hour response time ensures minimal disruption to your operations.
  • Comprehensive Parts Replacement: The service includes parts replacement that helps you manage any technical mishaps effectively. This means that should something go wrong, you have immediate access to the components needed to get back on track.
  • Convenient On-site Service: With on-site service as a core feature, you can benefit from immediate support right at your location. This eliminates the need for shipping equipment and helps maintain productivity.
  • Reliability with Parts and Labor Coverage: The service covers both parts and labor, providing a thorough maintenance solution that increases usability and ensures your systems stay up and running.
  • Extended 4-Year Coverage: The 4-year duration of this service plan maximizes efficiency and precise results. This long-term commitment allows for consistent performance and peace of mind for your IT operations.

Technical Details of Product

  • Service Type: Extended Service
  • Duration: 4 years
  • Support Type: On-site service
  • Response Time: 4-hour parts and labor service
  • Availability: 24 hours a day, 7 days a week

How to Install

To make the most of your HPE Pointnext Tech Care Essential service, follow these simple steps:

  • Purchase the service plan through an authorized HPE reseller or distributor.
  • Once purchased, register your service plan by visiting the HPE support website.
  • For any technical issues, contact the HPE support hotline, available 24/7.
  • Provide the necessary details regarding your equipment and issue to the support representative.
  • A technician will be dispatched to your site within the 4-hour response time to resolve the issue.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Essential service?

The service includes 24/7 technical support, on-site service, parts replacement, and labor coverage, ensuring comprehensive maintenance for your IT infrastructure.

2. How quickly can I expect a technician to arrive?

HPE guarantees a 4-hour response time for on-site service, meaning a technician will be at your location within that time frame after you report an issue.

3. Can I extend the service beyond 4 years?

Yes, you have the option to renew or extend your service plan before it expires, ensuring continued support and maintenance for your systems.

4. Is training included with the service?

While the primary focus is on support and maintenance, HPE Pointnext Tech Care Essential may offer training resources. Please check with your HPE representative for specific training options available.

5. How do I contact support?

You can contact HPE support through their dedicated hotline, available 24/7, or by visiting the HPE support website for additional resources and assistance.


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